Windows 10: Windows Hello Face option unavailable

Discus and support Windows Hello Face option unavailable in Windows Hello & Lockscreen to solve the problem; I have just purchased a Dell Vostro 5401 running Windows 10 Pro 19042.630. I started the laptop and was unable to use facial recognition. I get the... Discussion in 'Windows Hello & Lockscreen' started by MuhammadAli_22, Nov 30, 2020.

  1. Windows Hello Face option unavailable


    I have just purchased a Dell Vostro 5401 running Windows 10 Pro 19042.630. I started the laptop and was unable to use facial recognition. I get the message shown in the image below. Windows Hello Face option unavailable 356a8d46-8a28-4b24-836a-8a21e8cd2408?upload=true.png


    How can I resolve this to get it to work?


    Thanks in advance

    :)
     
    MuhammadAli_22, Nov 30, 2020
    #1
  2. Nikhar_K Win User

    Windows Hello Face Sign In Option Unavailable

    Hi,



    Thank you for writing to Microsoft Community Forums.



    I appreciate the efforts taken by you in resolving the issue. I understand that you are unable to use Windows Hello Face and PIN on your computer. I’ll certainly assist you with the issue.



    However, please let us know:



    • Are you aware of any changes made to the computer prior to this issue?


    You may want to refer the troubleshooting steps mentioned below and see if that helps:



    Reset Windows Hello Biometric Database:



    1. Press Windows key + R, to open Run dialog box.
    2. Type services.msc and click on OK.
    3. Look for Windows Biometric Service, double click on it and click on Stop.
    4. Now, go to C:\Windows\System32\WinBioDatabase, take a backup of all the files inside the WinBioDatabase folder.
    5. After taking a backup of the files, delete all the files.
    6. Now, open Services by following step 1 and 2, and restart the Windows Biometric Service.
    7. Go to Start >> Settings >> Accounts >> Sign-in options and register the Face data again.


    You may want to refer the suggestions provided by EddyK
    replied on ‎03-29-2020 in the thread
    Windows sign-in options "currently unavailable"
    .



    Let us know the results, we will be glad to help you further.



    Regards,

    Nikhar Khare

    Microsoft Community - Moderator
     
    Nikhar_K, Nov 30, 2020
    #2
  3. Windows Hello Face Sign In Option Unavailable

    My Windows Hello Face was working perfectly until recently both my Windows Hello Face and the Windows Hello PIN stopped working, so I could only use my password to sign in. I tried to set it up again in settings but it says that "This option is currently
    unavailable", and then "Something went wrong. Try again later." below that. There is a "Set Up" option but I can't click that.

    I have an HP Pavilion x360 Convertible 14-ba0xx.

    Any help would be much appreciated! Windows Hello Face option unavailable :)
     
    LindaCh1013, Nov 30, 2020
    #3
  4. Windows Hello Face option unavailable

    Windows Hello Face Sign In Option Unavailable

    My Windows Hello Face was working perfectly until recently both my Windows Hello Face and the Windows Hello PIN stopped working, so I could only use my password to sign in. I tried to set it up again in settings but it says that "This option is currently
    unavailable", and then "Something went wrong. Try again later." below that. There is a "Set Up" option but I can't click that.

    I have an HP Pavilion x360 Convertible 14-ba0xx

    Windows 10 Home, version1909

    Any help would be much appreciated!

    Linda
     
    LindaCh1013, Nov 30, 2020
    #4
Thema:

Windows Hello Face option unavailable

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