Windows 10: Windows Hello Face option unavailable

I have just purchased a Dell Vostro 5401 running Windows 10 Pro 19042.630. I started the laptop and was unable to use facial recognition. I get the message shown in the image below.


How can I resolve this to get it to work?


Thanks in advance

:)

 

Windows Hello Face Sign In Option Unavailable

Hi,



Thank you for writing to Microsoft Community Forums.



I appreciate the efforts taken by you in resolving the issue. I understand that you are unable to use Windows Hello Face and PIN on your computer. I’ll certainly assist you with the issue.



However, please let us know:

• Are you aware of any changes made to the computer prior to this issue?
  

• Which build version of Windows 10 is installed on the computer? Refer
  Which version of Windows operating system am I running?
  

You may want to refer the troubleshooting steps mentioned below and see if that helps:



Reset Windows Hello Biometric Database:

1. Press Windows key + R, to open Run dialog box.
   
2. Type services.msc and click on OK.
   
3. Look for Windows Biometric Service, double click on it and click on Stop.
   
4. Now, go to C:\Windows\System32\WinBioDatabase, take a backup of all the files inside the WinBioDatabase folder.
   
5. After taking a backup of the files, delete all the files.
   
6. Now, open Services by following step 1 and 2, and restart the Windows Biometric Service.
   
7. Go to Start >> Settings >> Accounts >> Sign-in options and register the Face data again.
   

You may want to refer the suggestions provided by EddyK
replied on ‎03-29-2020 in the thread
Windows sign-in options "currently unavailable".



Let us know the results, we will be glad to help you further.



Regards,

Nikhar Khare

Microsoft Community - Moderator

 

Windows Hello Face Sign In Option Unavailable

My Windows Hello Face was working perfectly until recently both my Windows Hello Face and the Windows Hello PIN stopped working, so I could only use my password to sign in. I tried to set it up again in settings but it says that "This option is currently
unavailable", and then "Something went wrong. Try again later." below that. There is a "Set Up" option but I can't click that.

I have an HP Pavilion x360 Convertible 14-ba0xx.

Any help would be much appreciated!

 

Windows Hello Face Sign In Option Unavailable

My Windows Hello Face was working perfectly until recently both my Windows Hello Face and the Windows Hello PIN stopped working, so I could only use my password to sign in. I tried to set it up again in settings but it says that "This option is currently
unavailable", and then "Something went wrong. Try again later." below that. There is a "Set Up" option but I can't click that.

I have an HP Pavilion x360 Convertible 14-ba0xx

Windows 10 Home, version1909

Any help would be much appreciated!

Linda