Windows 10: Windows Hello Face Setup - Will not recognize a face

Hi,


I have a new laptop with an IR camera and I'm unable to complete setup for Windows Hello Face.

The IR camera flashes normally, and the camera image is displayed. However, the setup window will not draw a box around my face regardless of ambient light or background.

Since I couldn't get it to work, I ended up skipping this during the initial Windows setup. I've now installed Windows 10 version 2004, and I get the same results.


The laptop is a MSI GS66. The factory windows build was not 2004.


Any ideas?


Thank you

:)

 

windows hello face problem...

List of Windows Hello supported Dell Laptops:

 

Windows Hello Face Recognition Set up

Hi,

Please provide us below details to assist you better,

• How exactly you are trying to setup Windows Hello Face Recognition?
• What is the error you are getting, while trying to setup Windows Hello Face Recognition?

A regular webcam will not work with Windows Hello. Windows 10 features Windows Hello, which provides new ways to authentication using biometrics including facial recognition.
Since this is essentially 3-d detection, a camera with a specialized illuminated infrared camera is required.

I suggest you to try the below steps to setup Windows Hello Face Recognition and check if it helps.

• • 
    Open up "Settings" and click on "Accounts," then "Sign-in options."
    
  • 
    You need to set up a PIN code before you're allowed to use Windows Hello. So hit the "Add" button under "PIN" to set that up. Once you've done that the options to set up Windows Hello will unlock.
    
  • 
    You'll now see which options are available to set up under Windows Hello, Since we're looking at facial unlock you'll see an option for "Face." Click on "Set Up."
    
  • 
    The next screen will give you a little background on what Windows Hello is. Click on "Get started".
    
  • 
    The next step could happen incredibly quickly. Position yourself so your face is in the center of the frame that appears on screen. The camera will then do what it needs to do to register your face.
    
  • 
    Once you're set up you have an option that allows you to improve recognition.
    
  • 
    Now, when you go back to Settings you'll have the option again to improve recognition, remove your face, a toggle to turn on unlocking your PC when it sees your face and an added security option that will require you to turn your head
    left and right for verification.
    

For more information, refer to the below link:

Windows Security: Antivirus, Facial Recognition & More | Microsoft

Hope this information helps. Get back to us if you have any more queries on windows.

Thank you.

 

windows hello face problem...

i have a webcam intergrated on my machine
biometrics service running...

windows hello face gives me this message:
you do not have a camera on this device to use for windows hello face

any ideas?