Windows 10: Windows Hello Face Sign In Broken

Discus and support Windows Hello Face Sign In Broken in Windows 10 Customization to solve the problem; I have a Surface Laptop 3 and Windows Hello Face Sign-in was working fine. Until a couple of days ago, I switched to a Local PC account instead of a... Discussion in 'Windows 10 Customization' started by Jason HuangZQ, Nov 27, 2020.

  1. Windows Hello Face Sign In Broken


    I have a Surface Laptop 3 and Windows Hello Face Sign-in was working fine. Until a couple of days ago, I switched to a Local PC account instead of a Microsoft Account, and Windows Hello stopped working. A message popped up in Settings for Windows Hello Face and Windows Hello Pin saying "This Option is currently unavailable" and "something went wrong". I have tried several methods like Group Policy editor and troubleshooting but the problem still persists. Any way to fix this?



    Windows Hello Face Sign In Broken 3e9cadda-431d-47f6-bd5b-eaa5dd869a1e?upload=true.png

    :)
     
    Jason HuangZQ, Nov 27, 2020
    #1

  2. Face sign in is missing in windows hello

    Hi Suvajit,

    Thanks for posting your query on Microsoft Community.



    As per your query, I suggest you to change the Sign In option and check if it helps.

    To change Sign In option, follow the below steps.


    • Type Setting in the search area on the taskbar and select
      Settings.

    • Select Accounts.

    • Select Sign In option on the left panel.


    Reply to us with the status of your issue. We will be happy to assist you.
     
    Santosh_Rai, Nov 27, 2020
    #2
  3. Nikhar_K Win User
    Windows Hello Face Sign In Option Unavailable

    Hi,



    Thank you for writing to Microsoft Community Forums.



    I appreciate the efforts taken by you in resolving the issue. I understand that you are unable to use Windows Hello Face and PIN on your computer. I’ll certainly assist you with the issue.



    However, please let us know:



    • Are you aware of any changes made to the computer prior to this issue?


    You may want to refer the troubleshooting steps mentioned below and see if that helps:



    Reset Windows Hello Biometric Database:



    1. Press Windows key + R, to open Run dialog box.
    2. Type services.msc and click on OK.
    3. Look for Windows Biometric Service, double click on it and click on Stop.
    4. Now, go to C:\Windows\System32\WinBioDatabase, take a backup of all the files inside the WinBioDatabase folder.
    5. After taking a backup of the files, delete all the files.
    6. Now, open Services by following step 1 and 2, and restart the Windows Biometric Service.
    7. Go to Start >> Settings >> Accounts >> Sign-in options and register the Face data again.


    You may want to refer the suggestions provided by EddyK
    replied on ‎03-29-2020 in the thread
    Windows sign-in options "currently unavailable"
    .



    Let us know the results, we will be glad to help you further.



    Regards,

    Nikhar Khare

    Microsoft Community - Moderator
     
    Nikhar_K, Nov 27, 2020
    #3
  4. Edwin Win User

    Windows Hello Face Sign In Broken

    windows hello face problem...

    List of Windows Hello supported Dell Laptops:


    Windows Hello Face Sign In Broken [​IMG]
     
    Edwin, Nov 27, 2020
    #4
Thema:

Windows Hello Face Sign In Broken

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