Windows 10: Windows Hello Face Software Device is missing

Device: Surface Pro 6

Specs: i5, 8GB, 128GB

OS: Windows 10 Home

Version: 1809

Build: 17763.475


Windows Hello face recognition stopped working a few days ago. This might be related to an update from Windows Update. Besides that I have no idea what could have caused the issue.


I re-ran Win Update and restarted the device multiple times.


Then I checked the Device Manager. There was a strange entry. A problem with "Biometric devices". I think it had an exclamation mark on it. I uninstalled the Windows Hello Face Software Device. I expected it to reinstall once I reboot the system and search for hardware changes using the Device Manager. But the entry "Biometric devices" and "Windows Hello Face Software Device" did not reappear.


I tried running the "SurfaceDiagnosticToolkit_SA", installing "SurfacePro6_Win10_17763_1900807_2", turn all cameras off and then on again in the UEFI and tried this:


1. Open Device manager by typing



device manager



in the Cortana/Search field lower left hand corner



2. Expand System Devices and find the Microsoft IR Camera Front and uninstall by

right clicking/pressing and holding (but don't delete the driver when prompted).

Then do the same for Surface Camera Windows Hello



3. restart your Surface twice.



If this fails to resolve the issue,



1. Open device manager as above

2. Expand System Devices again

3. Find the MICROSOFT IR CAMERA FRONT -

4. right click/press and hold and then select Update Driver

5. Select Browse my computer for driver software

6. Let me pick from a list of device drivers on my computer

7. Microsoft IR camera front and then click or tap NEXT to install the driver

8. restart Surface twice.




Then, go through the process again but select SURFACE CAMERA WINDOWS HELLO and

go through the same steps as above and when you browse your computer, use

Surface Camera Windows Hello. Install as above and restart twice again.


But I can't find the "SURFACE CAMERA WINDOWS HELLO" either.


I'm pretty pissed. Please help.


Sincerely,

Stefan

:)

 

windows hello face problem...

List of Windows Hello supported Dell Laptops:

 

windows hello face problem...


i have a webcam intergrated on my machine
biometrics service running...

windows hello face gives me this message:
you do not have a camera on this device to use for windows hello face

any ideas?

 

windows hello face problem...

Yes, but not one with the capabilities required. You need one that can see infrared....

Windows Hello face authentication | Microsoft Docs