Windows 10: Windows Hello Face suddenly stopped to work on Microsoft Studio 2

Discus and support Windows Hello Face suddenly stopped to work on Microsoft Studio 2 in Windows Hello & Lockscreen to solve the problem; Hello Face suddenly stopped to work in my Microsoft Studio 2 computer saying: "We couldn't find camera compatible with Windows Hello Face." The... Discussion in 'Windows Hello & Lockscreen' started by Ondrej, Jun 17, 2020.

  1. Ondrej Win User

    Windows Hello Face suddenly stopped to work on Microsoft Studio 2


    Hello Face suddenly stopped to work in my Microsoft Studio 2 computer saying:

    "We couldn't find camera compatible with Windows Hello Face."


    The camera is correctly working with other software. E.g. Skype works fine.

    Could you please support me to fix this problem?

    :)
     
    Ondrej, Jun 17, 2020
    #1

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    AmitavaSengupta, Jun 17, 2020
    #2
  3. Windows Hello Face stopped working

    After installing Windows 10 1909 Update KB4551762 and restarting my M/S Surface Book 2 the Windows Hello Face login would not work. I logged on with my PIN, went to settings/accounts to check my Hello/Face Sign In. Message advises that Windows could not find a camera compatible with Windows Hello Face. Prior to the Update Windows Hello Face was working. Would appreciate any feedback on how to resolve this issue
     
    PhoenixBots, Jun 17, 2020
    #3
  4. Kaveh Z Win User

    Windows Hello Face suddenly stopped to work on Microsoft Studio 2

    Windows Hello Not Working,(We couldn't find a camera compatible with Windows Hello Face)

    I was able to solve my problem!

    I had the same problem. Mine started after either a windows update or Norton security updating something on my computer, then my surface studio could not recognize my driver for my hello windows. So I thought I could just uninstall it and restart windows
    and it would just refresh and reinstall the driver for the camera and the biosecurity stuff but it didn't so I ended up searching the web but I eventually solved it after reading so many forms.

    I followed these steps. Step one did not work for me, but step 2 did. I had to re-register my face after deleting the data due to method one:

    Method 1: Resetting Windows Hello Biometric Database

    You can try resetting the Windows Hello Biometric Database and check if that helps. Please follow the steps mentioned below:

    1. Press Windows key + R, to open

      Run
      dialog box.
    2. Type services.msc and click on

      OK
      .
    3. Look for Windows Biometric Service, double click on it and click on

      Stop.
    4. Now, go to C:\Windows\System32\WinBioDatabase, take a backup of all the files inside the

      WinBioDatabase folder.
    5. After taking a backup of the files, delete all the files.
    6. Now, open Services by following step 1 and 2, and restart the

      Windows Biometric Service.
    7. Go to Start >> Settings >> Accounts >> Sign-in options and register the Face data again.

    Method 2: Installing Windows Hello Face Driver

    If method 1 didn’t help. You can try to reinstalling the Windows Hello Face Driver. Follow the steps mentioned below:

    1. Press Windows key + E, to open

      File Explorer
      .
    2. Navigate to C:\Windows\System32\WinBioPlugIns\FaceDriver
    3. Look for HelloFace.inf and

      HelloFaceMigration.inf
      file, right click on each file and select

      Install
      .
    4. Restart the computer.
     
    Kaveh Z, Jun 17, 2020
    #4
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Windows Hello Face suddenly stopped to work on Microsoft Studio 2

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