Windows 10: Windows Hello Facial Recognition asking for PIN too

Discus and support Windows Hello Facial Recognition asking for PIN too in Windows Hello & Lockscreen to solve the problem; up until recently, can't pinpoint when, i could login to my domain joined laptop with facial recognition only. now it recognises me but always asks for... Discussion in 'Windows Hello & Lockscreen' started by DavidDawes1, May 19, 2020.

  1. Windows Hello Facial Recognition asking for PIN too


    up until recently, can't pinpoint when, i could login to my domain joined laptop with facial recognition only. now it recognises me but always asks for PIN too before i can login

    any ideas? not changed password, PIN. i've reset facial recog up from scratch and improve recognition feature but still asks for PIN as well as face

    :)
     
    DavidDawes1, May 19, 2020
    #1

  2. facial recognition

    Hello,

    Facial Recognition was developed as part of the new security features of Windows 10. We would like to confirm if you are
    trying to turn off the Facial Recognition feature for Windows Hello or for the
    Windows 10 Camera app?

    If you are requesting to turn off the Facial Recognition feature for Windows Hello, you can follow these steps:

    • Go to Settings.
    • Select Accounts.
    • Click Sign-in options.
    • Under Picture password, click Remove.

    However, we have yet to include the option to turn off Facial Recognition feature in Windows 10 Camera app. We suggest that you
    submit a suggestion to our Feedback Hub. Your feedback helps us continually improve your experience with our products. To submit a feedback, follow the instruction below:

    • Open the Windows 10 Camera app.
    • Click the Gear icon located at the upper right corner of the screen.
    • Scroll down, click Send Feedback.

    Let us know if you have other questions.
     
    Jefferson Ore, May 19, 2020
    #2
  3. Jay Jap Win User
    Facial recognition

    Hello Bill,

    We need to do further investigation on your concern so that we will know why the facial recognition quit working:

    • Have you recently made any changes/updates prior to this issue?
    • Is there an error message when you try to sign using facial recognition?
    • What is the make and model of your computer?

    In the meantime, I would suggest that you perform the troubleshooting steps in this
    article.

    We will wait for your response.

    Regards.
     
    Jay Jap, May 19, 2020
    #3
  4. Kem Mon Win User

    Windows Hello Facial Recognition asking for PIN too

    facial recognition

    Hi Dawn,





    Based on the details you have provided, you can follow these steps to set a new scan for facial recognition:




    • On the
      Start
      button, go to
      Settings > Accounts > Sign-in options.

    • Under
      Windows Hello, choose
      camera setup option.

    • Select
      Remove
      to delete or remove the previous facial recognition setup.

    • To setup a new facial recognition setup, go to
      Set Up > Get Started.

    • Follow the instructions to scan your face and click
      Finish.



    Let us know how it goes.



    Regards.
     
    Kem Mon, May 19, 2020
    #4
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Windows Hello Facial Recognition asking for PIN too

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