Windows 10: Windows hello facial recognition has stopped working,biometrics missing.

Window Hello facial recognition has stopped working .I have tried all the advice I can find on the web to fix it ,but have managed to remove the biometrics from the device manager list. I've searched for a replacement download but couldn't find anything. I'm using a Surface Pro 4. Any Suggestions?

:)

 

Biometrics (facial recognition) not working on domain - driving me crazy!

Hi,

It is a Creative Labs BlasterX Senz3D webcam which works fine with the Intel SR300 drivers.

I have tried removing the computer from the domain, at which point the webcam works perfectly for facial recognition. So that rules out the webcam being the cause of the problem. When I re-join the computer to the domain, it refuses to work for facial recognition
although of course does continue working in things like Skype etc and all three drivers (Depth, RGB, Virtual) continue to show up in Device Manager.

I have tried turning on the following settings: in Group Policy:

Computer/AdministrativeTemplates/System/Logon/Turn on PIN sign-in

Computer/AdministrativeTemplates/WindowsComponents/Biometrics/Allow the use of biometrics

Computer/AdministrativeTemplates/WindowsComponents/Biometrics/Allow users to log on using biometrics

Computer/AdministrativeTemplates/WindowsComponents/Biometrics/Allow domain users to log on using biometrics

Each time I have enabled these, I have done both a gpupdate /force and also a full reboot of the computer. I have never been able to get past the stage where the "Windows Hello Setup" grey dialog box comes up and then goes away after 7-8 seconds without
displaying anything further.

Thank you.

 

Facial recognition

Hello Bill,

We need to do further investigation on your concern so that we will know why the facial recognition quit working:

• Have you recently made any changes/updates prior to this issue?
• Is there an error message when you try to sign using facial recognition?
• What is the make and model of your computer?

In the meantime, I would suggest that you perform the troubleshooting steps in this
article.

We will wait for your response.

Regards.

 

facial recognition

Hello,

Facial Recognition was developed as part of the new security features of Windows 10. We would like to confirm if you are
trying to turn off the Facial Recognition feature for Windows Hello or for the
Windows 10 Camera app?

If you are requesting to turn off the Facial Recognition feature for Windows Hello, you can follow these steps:

• Go to Settings.
• Select Accounts.
• Click Sign-in options.
• Under Picture password, click Remove.

However, we have yet to include the option to turn off Facial Recognition feature in Windows 10 Camera app. We suggest that you
submit a suggestion to our Feedback Hub. Your feedback helps us continually improve your experience with our products. To submit a feedback, follow the instruction below:

• Open the Windows 10 Camera app.
• Click the Gear icon located at the upper right corner of the screen.
• Scroll down, click Send Feedback.

Let us know if you have other questions.