Windows 10: Windows hello facial recognition issue

Every time I start the windows hello facial recognition configuration an error message says that there was an issue activating the camera. Can you help me?

submitted by /u/LLproGam3r
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:)

 

Facial recognition

Hello Bill,

We need to do further investigation on your concern so that we will know why the facial recognition quit working:

• Have you recently made any changes/updates prior to this issue?
• Is there an error message when you try to sign using facial recognition?
• What is the make and model of your computer?

In the meantime, I would suggest that you perform the troubleshooting steps in this
article.

We will wait for your response.

Regards.

 

facial recognition

Hello,

Facial Recognition was developed as part of the new security features of Windows 10. We would like to confirm if you are
trying to turn off the Facial Recognition feature for Windows Hello or for the
Windows 10 Camera app?

If you are requesting to turn off the Facial Recognition feature for Windows Hello, you can follow these steps:

• Go to Settings.
• Select Accounts.
• Click Sign-in options.
• Under Picture password, click Remove.

However, we have yet to include the option to turn off Facial Recognition feature in Windows 10 Camera app. We suggest that you
submit a suggestion to our Feedback Hub. Your feedback helps us continually improve your experience with our products. To submit a feedback, follow the instruction below:

• Open the Windows 10 Camera app.
• Click the Gear icon located at the upper right corner of the screen.
• Scroll down, click Send Feedback.

Let us know if you have other questions.

 

Windows 10 Hello facial recognition feature

Sounds like a driver issue with the camera: MS requires special IR (infrared) capabilities from cameras for Windows Hello facial recognition to work. You should visit the HP support pages, and make sure you've got the right driver installed for facial recognition.
HTH,
--Ed--