Windows 10: Windows hello Fingerprint and Face currently unavailable

hello,

My Fingerprint and Face sing in is currently unavailable, just after I update windows 10. can someone help me?

:)

 

Windows Hello Face and Fingerprint Unavailable

I just bought a Specter x360 today, but when I try to set up Windows Hello Face and Fingerprint, it says "This option is currently unavailable", and "Something went wrong-- try again later"

Below, it says "Windows Hello is preventing some options from being shown"

I've troubleshooted my device, and I have the latest Windows update. Since I just bought it, I don't think it's any virus or bug.

Thanks for all help!

 

windows hello face and fingerprint setup not working

my windows hello face and fingerprint setup not working. Its saying this option is currently unavailable.

I am having ASUS laptop.

 

Windows Hello Face and Fingerprint Unavailable

Andre,

Thanks so much for your help!

My make is the Hp Spectre x360 Convertible 13-ap0xx

I tried to remove the Windows Hello Face and Fingerprint under Settings, but there is no option for "Remove". For the Face Recognition, the Remove button is there, but I can't press it. For the Fingerprint, the only option is "Set Up", and I also can't click
that.

I also went on Device Manager. Under "Biometrics", I removed the Fingerprint and Facial Recognition. However, when I rebooted the computer and pressed "Scan for Hardware Changes", only the Fingerprint Reader was restored, and I can't find the Facial Recognition
anywhere.

Thanks again,

Vanessa