Windows 10: Windows Hello Fingerprint ID Stopped Working

Discus and support Windows Hello Fingerprint ID Stopped Working in Windows 10 Ask Insider to solve the problem; Hi all,New here, read the rules and I believe this fits but by all means take it down if it doesn't. I have a Huawei Matebook and finally gave in to... Discussion in 'Windows 10 Ask Insider' started by /u/oliverpls599, Apr 8, 2021.

  1. Windows Hello Fingerprint ID Stopped Working


    Hi all,New here, read the rules and I believe this fits but by all means take it down if it doesn't.

    I have a Huawei Matebook and finally gave in to the pestering update reminders. It is now up to date with all software (OS Build 19041.867). Since the update however, my finger print login rarely works. It prompts me to when I open my laptop, but when I scan, nothing happens. It doesn't say that it's not regonised, it simply asks me to scan like always.

    Things I have tried;

    • Checking for more updates
    • Disabling and renabling driver for the fingerprint scanner
    • Turning on and off again (lol)

    Things I am willing to try;

    • Anything
    • b) all of the above

    Thanks in advance

    submitted by /u/oliverpls599
    [link] [comments]

    :)
     
    /u/oliverpls599, Apr 8, 2021
    #1

  2. Windows Hello Fingerprint not working

    This is still not working after doing all those steps, please help after the Windows update it stopped working and it says the following : we couldn't find a fingerprint scanner compatible with windows hello fingerprint.

    After taking all the steps you suggested on here it says i have the latest update.
     
    MildredMorales2, Apr 8, 2021
    #2
  3. Windows Hello Fingerprint not working

    This is still not working after doing all those steps, please help after the Windows update it stopped working and it says the following : we couldn't find a fingerprint scanner compatible with windows hello fingerprint.

    After taking all the steps you suggested on here it says i have the latest update.
     
    MildredMorales2, Apr 8, 2021
    #3
  4. Nikhar_K Win User

    Windows Hello Fingerprint ID Stopped Working

    Windows Hello Fingerprint issue

    Hi Rajesh,



    Thank you for writing to Microsoft Community Forums.



    We understand that you are unable to use Windows Hello Fingerprint to sign in to Windows. It would be great if you can reply with the details requested below:



    • When you say, “I am not getting the option to log-in into windows using fingerprint.” What login options do you see on the login screen?
    • What happens when you try to use the Windows Hello Fingerprint scanner to login to Windows?
    • Were you able to use the Windows Hello Fingerprint to login to Windows earlier?


    Ideally, on the login screen, you will see Sign-in options that allows you to use different sign-in methods to login to Windows.



    As you have mentioned that you are able to use the Fingerprint scanner on websites, I would suggest you to refer the steps mentioned below and see if that helps:



    1. On the login screen, click on Sign-in options.
    2. Click on the Fingerprint icon, scan the Fingerprint, and see if you are able to sign in.


    Refer the screenshot below:




    Windows Hello Fingerprint ID Stopped Working fc087693-5104-47d8-960f-4d6097885918?upload=true.jpg




    If the issue persists, try removing the Fingerprint and add it again. Refer the steps mentioned below:



    1. Press Windows key + I, to open
      Settings
      .
    2. Click on Accounts and click on
      Sign-in options
      on the left pane.
    3. Now, click on Windows Hello Fingerprint and click on
      Remove.
    4. Follow the on-screen instructions to remove the Fingerprint.
    5. Once done, click on Set up and follow the on-screen instructions to add the Fingerprint.


    Let us know how it goes.



    Regards,

    Nikhar Khare

    Microsoft Community - Moderator
     
    Nikhar_K, Apr 8, 2021
    #4
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Windows Hello Fingerprint ID Stopped Working

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