Windows 10: Windows Hello Fingerprint issue

Discus and support Windows Hello Fingerprint issue in Windows Hello & Lockscreen to solve the problem; I have issues with my Windows Hello fingerprint, Hello Face, Hello PIN. I can't seem to use any of the features, can't even add a new fingerprint, PIN... Discussion in 'Windows Hello & Lockscreen' started by Kelsi Yong, Jan 17, 2021.

  1. Windows Hello Fingerprint issue


    I have issues with my Windows Hello fingerprint, Hello Face, Hello PIN. I can't seem to use any of the features, can't even add a new fingerprint, PIN and so on. When I first purchase the laptop, Hello Windows were working, up until I had to reformat my PC, this issue has not been resolved. I will attached a screenshot of my problem, I really don't want to reformat my laptop again, please help, it has been almost a year now! PS. When i click onto Windows Hello Face, Fingerprint and PIN, they all showed the same issue as you can see under my screenshot that I've attached

    Windows Hello Fingerprint issue 464bae82-2dae-4573-91a4-eccaa3927796?upload=true.png

    :)
     
    Kelsi Yong, Jan 17, 2021
    #1
  2. Nikhar_K Win User

    Windows Hello Fingerprint issue

    Hi Rajesh,



    Thank you for writing to Microsoft Community Forums.



    We understand that you are unable to use Windows Hello Fingerprint to sign in to Windows. It would be great if you can reply with the details requested below:



    • When you say, “I am not getting the option to log-in into windows using fingerprint.” What login options do you see on the login screen?
    • What happens when you try to use the Windows Hello Fingerprint scanner to login to Windows?
    • Were you able to use the Windows Hello Fingerprint to login to Windows earlier?


    Ideally, on the login screen, you will see Sign-in options that allows you to use different sign-in methods to login to Windows.



    As you have mentioned that you are able to use the Fingerprint scanner on websites, I would suggest you to refer the steps mentioned below and see if that helps:



    1. On the login screen, click on Sign-in options.
    2. Click on the Fingerprint icon, scan the Fingerprint, and see if you are able to sign in.


    Refer the screenshot below:




    Windows Hello Fingerprint issue fc087693-5104-47d8-960f-4d6097885918?upload=true.jpg




    If the issue persists, try removing the Fingerprint and add it again. Refer the steps mentioned below:



    1. Press Windows key + I, to open
      Settings
      .
    2. Click on Accounts and click on
      Sign-in options
      on the left pane.
    3. Now, click on Windows Hello Fingerprint and click on
      Remove.
    4. Follow the on-screen instructions to remove the Fingerprint.
    5. Once done, click on Set up and follow the on-screen instructions to add the Fingerprint.


    Let us know how it goes.



    Regards,

    Nikhar Khare

    Microsoft Community - Moderator
     
    Nikhar_K, Jan 17, 2021
    #2
  3. Windows Hello Fingerprint issue

    Hi Nikhar,

    Thanks for the reply.

    Yesterday I had a chat discussion with one of the Microsoft tech agents. After much troubleshooting and hit and try, some issues got fixed.

    I use HP Client Security for fingerprint login. There I also created 'spare key' which was preventing Windows to show fingerprint login option. When I removed spare key option, I got back the fingerprint login option for me.

    Thanks & regards,

    Rajesh Pathak
     
    RajeshfromIndia, Jan 17, 2021
    #3
  4. Windows Hello Fingerprint issue

    Windows Hello Fingerprint not working

    This is still not working after doing all those steps, please help after the Windows update it stopped working and it says the following : we couldn't find a fingerprint scanner compatible with windows hello fingerprint.

    After taking all the steps you suggested on here it says i have the latest update.
     
    MildredMorales2, Jan 17, 2021
    #4
Thema:

Windows Hello Fingerprint issue

Loading...
  1. Windows Hello Fingerprint issue - Similar Threads - Hello Fingerprint issue

  2. Windows Hello Fingerprint

    in Windows Hello & Lockscreen
    Windows Hello Fingerprint: I'm using HP Envy 13 and it said my PC was not compatible with Windows Hello Fingerprint. I have also updated Windows 10. What should I do to solve this now? https://answers.microsoft.com/en-us/windows/forum/all/windows-hello-fingerprint/06af5efd-e88e-4aeb-82b5-6498a22ebb50
  3. Windows hello fingerprint

    in AntiVirus, Firewalls and System Security
    Windows hello fingerprint: Hello i just ordered this fingerprint sensor for windows hello and i set it up all the drivers were updated and when i went to setup the reader it lets me scan twice then just says something went wrong. the fingerprint sensor is a elan smart-id reader...
  4. Windows Hello Fingerprint

    in Windows Hello & Lockscreen
    Windows Hello Fingerprint: I have just gotten my new Acer Swift 3, and my fingerprint scanner was working fine however, last night I had a windows update and now I get the message 'We couldn't find a fingerprint scanner compatible with Windows Hello Fingerprint.'...
  5. Windows Hello Fingerprint Setup issue.

    in Windows Hello & Lockscreen
    Windows Hello Fingerprint Setup issue.: I am using Dell Inspiron 5580 with Windows 10. Recently my laptop got repaired by Dell due to some technical issues. After the repair work got completed I tried to login the Fingerprint sensor wasn't able to detect the fingerprint. Although the fingerprints were added...
  6. Issue with Windows Hello Fingerprint

    in Windows 10 Ask Insider
    Issue with Windows Hello Fingerprint: [ATTACH] So for the past week or so, I have not been able to log in via fingerprint on my HP envy -13-aq0007. I checked my device manager last night and noticed that my fingerprint sensor (Synaptics WBDI SGX) had the message 'Windows cannot load the drivers for this device...
  7. Window Hello Fingerprint

    in Windows Hello & Lockscreen
    Window Hello Fingerprint: Hello everyone, I'm running into issues when trying to enable a fingerprint scanner as a sign in option. I've checked out a few threads relating to this topic and no answers posted have resolved my issue so far. Whenever I go to the "sign-in options" setting and attempt...
  8. WINDOWS HELLO FINGERPRINT

    in Windows Hello & Lockscreen
    WINDOWS HELLO FINGERPRINT: Hi! Previously i've been using the windows hello fingerprint. But suudenly it cant be use anymore. any solution for this? https://answers.microsoft.com/en-us/windows/forum/all/windows-hello-fingerprint/ad476902-64d0-4c34-bc8b-b6536eb02dfa
  9. Windows Hello Fingerprint issue

    in Windows Hello & Lockscreen
    Windows Hello Fingerprint issue: Hi, My Windows Hello fingerprint scanner is working for the websites, but not for the windows log-in screen. I am not getting the option to log-in into windows using fingerprint. Can you please help me on this issue? Regards, Rajesh Pathak...
  10. Windows Hello Fingerprint

    in Windows Hello & Lockscreen
    Windows Hello Fingerprint: when I try to set up my windows hello fingerprint, the message shows "something went wrong. try again later." https://answers.microsoft.com/en-us/windows/forum/all/windows-hello-fingerprint/138f8868-fe3c-459e-b311-898a6c258493