Windows 10: windows hello/fingerprint not allowing setup

Discus and support windows hello/fingerprint not allowing setup in User Accounts and Family Safety to solve the problem; win10 enterprise - new machine that i'm setting up - xps 9560. so - if i try to set up a fingerprint, i just get a flash screen of something... Discussion in 'User Accounts and Family Safety' started by zdoe, Oct 14, 2018.

  1. zdoe Win User

    windows hello/fingerprint not allowing setup


    win10 enterprise - new machine that i'm setting up - xps 9560.

    so - if i try to set up a fingerprint, i just get a flash screen of something opening/closing - too fast to screen-capture or see.

    yes, i have the synaptics drivers and they appear to be working by device manager. also, biometrics is enabled in the group policy.

    or - does fingerprint login require the use of connecting the user's account to an email? if so - is there any alternatives to windows hello?

    :)
     

  2. Windows Hello Fingerprint Setup not working

    I have same issue with my laptop HP DV6 Pavilion.WIndows hello finger print setup is not working even after this above solution .When i setup finger print sensor i recieve error something went wrong.
     
    ZahidHussain_210, Oct 14, 2018
    #2
  3. Windows Hello Fingerprint Setup not working

    Hi,

    As per the description, I understand that the fingerprint feature does not work on Window10. We will assist you to resolve the issue.

    As an initial troubleshooting step, I suggest you to uninstall and reinstall the finger print driver and check if that helps to resolve the issue.

    Please follow the below steps.


    • Delete the fingerprints you already registered.

    • Press Windows Key + R Key.

    • Then type “devmgmt.msc” and press
      Enter.

    • Uninstall the current driver
      the current diver under "Biometric devices".

    • You maybe have to click the "discover new hardware" symbol in the device manager.
    Hope the information helps. Let us know if you need further assistance. We will be happy to help.

    Thank you.
     
    Krishna Prasobh V, Oct 14, 2018
    #3
  4. windows hello/fingerprint not allowing setup

    Windows Hello fingerprint and PIN setup crashes

    Hi,

    It's odd for your fingerprint not to work after your computer wakes up from sleep mode. The power management settings could have something to do with it. Let's isolate your concern by modifying the power management through Device Manager. Simply follow the
    steps below:

    • Right-click on the Windows icon on your computer, then select
      Device Manager.
    • locate your fingerprint reader, it should be in Biometric Devices section.
    • Right click the fingerprint reader, then choose Properties.
    • Navigate to Power Management tab, then uncheck Allow the computer to turn off this device to save power.
    • Click OK.

    We also suggest disabling and enabling the Credential Manager service. Here are the steps on how to do so:

    • Press the Windows key + R on your keyboard, then type in services.msc.
    • Look for Credential Manager service, then double click on it.
    • Under General tab, Select Stop.
    • Once you've stopped the service, click on Start to restart the service.
    • Click Apply and OK to save the changes.

    If you think this was useful, feel free to "mark it as an answer" to help those who are facing the same problem.
     
    Carlos Tin, Oct 14, 2018
    #4
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windows hello/fingerprint not allowing setup

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