Windows 10: Windows Hello Fingerprint Not Available

Discus and support Windows Hello Fingerprint Not Available in Windows Hello & Lockscreen to solve the problem; Hi, I have an HP Envy x360 Convertible 15-ds1xxx with my PC fully updated on software as of today of this post Windows 10, Version 1909. I've never had... Discussion in 'Windows Hello & Lockscreen' started by SpeedKing71506, Sep 25, 2020.

  1. Windows Hello Fingerprint Not Available


    Hi, I have an HP Envy x360 Convertible 15-ds1xxx with my PC fully updated on software as of today of this post Windows 10, Version 1909. I've never had an issue with the fingerprint sensor on this laptop with no water spills or dirt on it. About a few days ago, I tried to sign in with my laptop using the fingerprint sensor as usual, but it didn't respond and log me in. My finger was clean and dry when I checked it, so I tried to see the sign-in options on the lock screen. Turns out, it didn't show the Windows Hello Fingerprint option to sign in. Instead, it shows the password sign-in. I went ahead and logged in using my password and checked in the settings for the option for the sign-in options for Windows Hello. I checked it out and saw that Windows Hello Fingerprint showed this, "This option is currently unavailable-click to learn more". I thought that there was a driver issue being outdated. So I went into Device Manager and tried to update the fingerprint driver for my PC. After a few seconds, it said that the best drivers were already installed on my device. I also tried to uninstall it and selected "scan for hardware changes" and when I finished doing that and went back into settings, it still didn't show as available. I need help trying to solve this issue and thank you.

    :)
     
    SpeedKing71506, Sep 25, 2020
    #1
  2. Nikhar_K Win User

    Windows Hello Fingerprint issue

    Hi Rajesh,



    Thank you for writing to Microsoft Community Forums.



    We understand that you are unable to use Windows Hello Fingerprint to sign in to Windows. It would be great if you can reply with the details requested below:



    • When you say, “I am not getting the option to log-in into windows using fingerprint.” What login options do you see on the login screen?
    • What happens when you try to use the Windows Hello Fingerprint scanner to login to Windows?
    • Were you able to use the Windows Hello Fingerprint to login to Windows earlier?


    Ideally, on the login screen, you will see Sign-in options that allows you to use different sign-in methods to login to Windows.



    As you have mentioned that you are able to use the Fingerprint scanner on websites, I would suggest you to refer the steps mentioned below and see if that helps:



    1. On the login screen, click on Sign-in options.
    2. Click on the Fingerprint icon, scan the Fingerprint, and see if you are able to sign in.


    Refer the screenshot below:




    Windows Hello Fingerprint Not Available fc087693-5104-47d8-960f-4d6097885918?upload=true.jpg




    If the issue persists, try removing the Fingerprint and add it again. Refer the steps mentioned below:



    1. Press Windows key + I, to open
      Settings
      .
    2. Click on Accounts and click on
      Sign-in options
      on the left pane.
    3. Now, click on Windows Hello Fingerprint and click on
      Remove.
    4. Follow the on-screen instructions to remove the Fingerprint.
    5. Once done, click on Set up and follow the on-screen instructions to add the Fingerprint.


    Let us know how it goes.



    Regards,

    Nikhar Khare

    Microsoft Community - Moderator
     
    Nikhar_K, Sep 25, 2020
    #2
  3. Windows Hello Fingerprint not working

    This is still not working after doing all those steps, please help after the Windows update it stopped working and it says the following : we couldn't find a fingerprint scanner compatible with windows hello fingerprint.

    After taking all the steps you suggested on here it says i have the latest update.
     
    MildredMorales2, Sep 25, 2020
    #3
  4. Windows Hello Fingerprint Not Available

    Windows Hello Fingerprint issue

    Hi Nikhar,

    Thanks for the reply.

    Yesterday I had a chat discussion with one of the Microsoft tech agents. After much troubleshooting and hit and try, some issues got fixed.

    I use HP Client Security for fingerprint login. There I also created 'spare key' which was preventing Windows to show fingerprint login option. When I removed spare key option, I got back the fingerprint login option for me.

    Thanks & regards,

    Rajesh Pathak
     
    RajeshfromIndia, Sep 25, 2020
    #4
Thema:

Windows Hello Fingerprint Not Available

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