Windows 10: Windows Hello Fingerprint not working in Zbook 15.

I have a Zbook 15. I can't set up windows hello on my device. It does have a fingerprint reader but it says This option is currently not available and "We could not find a fingerprint scanner compatible with Windows Hello Fingerprint".

I have updated my drivers for windows hello countless times.

Reinstalled my windows as well.

Still the same, please need help.

:)

 

Windows Hello Fingerprint Setup not working

Hi,

As per the description, I understand that the fingerprint feature does not work on Window10. We will assist you to resolve the issue.

As an initial troubleshooting step, I suggest you to uninstall and reinstall the finger print driver and check if that helps to resolve the issue.

Please follow the below steps.

• 
  Delete the fingerprints you already registered.
  
• 
  Press Windows Key + R Key.
  
• 
  Then type “devmgmt.msc” and press
  Enter.
  
• 
  Uninstall the current driver
  the current diver under "Biometric devices".
  
• 
  You maybe have to click the "discover new hardware" symbol in the device manager.
  

Hope the information helps. Let us know if you need further assistance. We will be happy to help.

Thank you.

 

Windows Hello Fingerprint Setup not working

I have same issue with my laptop HP DV6 Pavilion.WIndows hello finger print setup is not working even after this above solution .When i setup finger print sensor i recieve error something went wrong.

 

Zbook 15 overheating after upgrade to windows 10

Hello,

Apology for delayed response.

I would suggest you to update the latest chipset drives for windows 10 from the link given below and check.

Refer:

HP ZBook 15 Mobile Workstation

Hope this information is helpful. Please do let us know if you need further assistance with Windows, we’ll be glad to assist you.