Windows 10: Windows Hello Fingerprint not working

I just bought a HP laptop with windows 10 version 1903. When the computer was starting I scanned my finger with the fingerprint scanner, but now it doesn't work.When I go to Settings -> Sign in options --> Windows Hello Fingerprintit says "This option is currently unavailable - We couldn't find afingerprint scanner compatible with Windows Hello."

In device manager it seems like I dont have the driver for biometric. I tried downloading it, but nothing seems to have happened.

I also tried to reset my computer fully, but this does not help. When I reset the computer the option to scan my finger did not show up.

I tried different solutions that I found, but nothing helped, like turning offfast setup, and updating the bios.

It seems to be a problem with the driver/drivers since I cant find it in Device manager, but I tried downloading it.

It is the same problem with facial recognition, but I read that it could be because my laptop doesn't have infra-red camera.



I'm thankful for any help with this.

Maybe I'll just have to go back to the store an make a complaint, but if its a problem with windows it will not help if I get a new computer with the same problem.

Excuse my English, its not my first language

:)

 

Windows Hello Fingerprint not working

This is still not working after doing all those steps, please help after the Windows update it stopped working and it says the following : we couldn't find a fingerprint scanner compatible with windows hello fingerprint.

After taking all the steps you suggested on here it says i have the latest update.

 

Windows Hello Fingerprint not working

This is still not working after doing all those steps, please help after the Windows update it stopped working and it says the following : we couldn't find a fingerprint scanner compatible with windows hello fingerprint.

After taking all the steps you suggested on here it says i have the latest update.

 

Windows Hello Fingerprint issue

Hi Rajesh,



Thank you for writing to Microsoft Community Forums.



We understand that you are unable to use Windows Hello Fingerprint to sign in to Windows. It would be great if you can reply with the details requested below:

• When you say, “I am not getting the option to log-in into windows using fingerprint.” What login options do you see on the login screen?
  
• What happens when you try to use the Windows Hello Fingerprint scanner to login to Windows?
  
• Were you able to use the Windows Hello Fingerprint to login to Windows earlier?
  

Ideally, on the login screen, you will see Sign-in options that allows you to use different sign-in methods to login to Windows.



As you have mentioned that you are able to use the Fingerprint scanner on websites, I would suggest you to refer the steps mentioned below and see if that helps:

1. On the login screen, click on Sign-in options.
   
2. Click on the Fingerprint icon, scan the Fingerprint, and see if you are able to sign in.
   

Refer the screenshot below:









If the issue persists, try removing the Fingerprint and add it again. Refer the steps mentioned below:

1. Press Windows key + I, to open
   Settings.
   
2. Click on Accounts and click on
   Sign-in options on the left pane.
   
3. Now, click on Windows Hello Fingerprint and click on
   Remove.
   
4. Follow the on-screen instructions to remove the Fingerprint.
   
5. Once done, click on Set up and follow the on-screen instructions to add the Fingerprint.
   

Let us know how it goes.



Regards,

Nikhar Khare

Microsoft Community - Moderator