Windows 10: Windows Hello fingerprint scanner no longer working after upgrade

Discus and support Windows Hello fingerprint scanner no longer working after upgrade in Windows 10 Installation and Upgrade to solve the problem; I have just installed the latest Windows 10 upgrades; upon restarting the laptop the only options to login are a pin and a password; fingerprint... Discussion in 'Windows 10 Installation and Upgrade' started by RobertSteenhof, Jun 22, 2020.

  1. ROBERTSTEENHOF
    RobertSteenhof Win User

    Windows Hello fingerprint scanner no longer working after upgrade


    I have just installed the latest Windows 10 upgrades; upon restarting the laptop the only options to login are a pin and a password; fingerprint doesn't work. When going to settings the system claims "We couldn't find a fingerprint scanner compatible with Windows Hello fingerprint". Annoying to say the least; just used the fingerprint scanner prior to upgrading.... how can this be restored?

    :)
     
    RobertSteenhof, Jun 22, 2020
    #1
  2. MILDREDMORALES2
    MildredMorales2 Win User

    Windows Hello Fingerprint not working

    This is still not working after doing all those steps, please help after the Windows update it stopped working and it says the following : we couldn't find a fingerprint scanner compatible with windows hello fingerprint.

    After taking all the steps you suggested on here it says i have the latest update.
     
    MildredMorales2, Jun 22, 2020
    #2
  3. MOHAN SURYANARAYAN
    Mohan Suryanarayan Win User
    Fingerprint Scanner Not Working

    Hello Gary,



    Thank you for posting on Microsoft Community.

    To resolve this issue try the following steps:




    • Have you updated the driver for the Finger Print scanner? If not, check on the manufacturer’s website (HP).

    • Check if installing the latest driver of the fingerprint scanner allows you to login using a Microsoft Account?


    This issue might occur due to driver incompatibility since upgrading to Windows 10.



    If you have the raw executable file of the corresponding driver for the validity sensor, I would suggest you to install the downloaded driver file in compatible mode with Windows 7 or 8. Refer to the following steps to do so.




    • Right click on the driver, and click on Properties.

    • Go to the Compatibility tab.

    • Check the box for Run this program in compatibility mode for:

    • Select Windows 7 in the list of Operating systems.

    • Click OK.

    • Double-click the driver file to install the driver and follow the onscreen instructions.

    • Reboot your computer.


    Hope the above steps help.



    Thank you.
     
    Mohan Suryanarayan, Jun 22, 2020
    #3
  4. JOKER29
    Joker29 Win User

    Windows Hello fingerprint scanner no longer working after upgrade

    Hello fingerprint scanner

    Hardware is Dell Latitude E653 with the built-in Broadcom fingerprint scanner. Windows 10 just upgraded put in the current Dell drivers, nothing in Device Manager showing an issue. Went to put in a fingerprint so login would be by fingerprint instead of
    typing password. Hello never seems to register my fingerprint. I have sat there swiping for up to 5 minutes and it just keeps saying to keep swiping. Are there any trouble shooting steps I can try? I have run the hardware trouble shooter. It claimed to have
    fixed something but it never said what.
     
    Joker29, Jun 22, 2020
    #4
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Windows Hello fingerprint scanner no longer working after upgrade

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