Windows 10: Windows Hello fingerprint sensor(external) not always detected

I'm plugging it in via USB hub because I'm on an iMac and that's the only ergonomic way to do it. Reaching around the back side is ridiculous. But 50% of the time I get to the lock screen it's not detected. I verified other devices on the hub are working. Is it just that at the sign-in screen device on the USB hub are not guaranteed to be available yet?

submitted by /u/smoledman
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:)

 

Fingerprint sensor and Windows Hello

Hi ,

Thank you for posting your query in Microsoft Community.

I do appreciate your efforts and time. Do not worry, will assist you with the issue.

Provide more information to help you better:


1. What are the Windows updates installed on your device recently?

2. Did those updates installed successfully?

3. Are you using the fingerprint scanner externally or is it in-built?

4. What is the make and model of the computer?

Reinstall drivers and compatibility mode.

I suggest you to download and install the latest drives for fingerprint sensor device from the manufacture’s website and check if it gets detected.

If the issue still persist, you may also install the drivers in compatibility mode and check.

I suggest you to refer the Wiki article by Andre Da Costa on
install the drivers.

How to: Install and Update Hardware Drivers in Windows 10

After installing the drivers in compatibility mode, follow the steps below and check if you are able to get the sign in option with Biometric.

• 
  Press Windows logo key + I key.
  
• 
  Click on Accounts.
  
• 
  Go to Sign in options.
  
• 
  The fingerprint option will always be visible if there is a WBF-supported fingerprint reader (and its associated driver) installed on the computer.
  

For more information, refer the following Microsoft help article.

Biometric Devices

Biometric Devices (Windows Drivers)

Try to navigate as mentioned below and check if you're able to setup the Windows Hello.

* Click Start

* Select Settings and navigate to Accounts /> Sing-In options /> Windows Hello

* Check whether you're able to make changes to the setting and setup Windows Hello there.

Hope this information helps. Post back with updated issue details for further help.

Thank you.

 

Windows doesn't recognize my laptop's fingerprint sensor.

Hello,

I just bought a used HP elitebook 840 G2 which has a fingerprint sensor, I tried to link it to windows hello but couldn't. Tried to check if my fingerprint sensor drivers are up to date but couldn't even find one so I installed it from the windows website.
Now that I installed it I still can't find it on my drivers list and windows hello still can't detect a fingerprint sensor on my laptop. Happy holidays and merry christmas to everyone.

 

How to enable fingerprint sensor while in domain and linux active directory

In my office we have a Linux based server (nethserver) which handles stuff like samba share, DHCP, and newly added: active directory (for our Windows clients) etc.

Now because of the lack of security I decided to use the server as AD controller to enable domain user login on the Windows clients.

So now I really want to use a fingerprint sensor for the colleges to login but it is greyed out in the account settings.

So what is working:

• Active Directory on Server
  
• adding windows PC to domain
  
• login as a domain user on windows mashine
  

What I need to work:

• fingerprint sensor login (windows hello maybe?)
  
• I think PIN login is required for fingerprint login (?)
  

What I have already tried:

• in GPO allowed fingerprint sensor login (computer config AND user config (just to be sure) and Windows Hello, PIN login.
  

I think I read somewehere that I HAVE TO use a Windows Server domain to enable Windows Hello for Business and so the PIN login or Fingerprint sensor.

Does anyone know if there is a workaround to enable fingerprint reader for Windows clients in a domain?