Windows 10: Windows Hello Fingerprint suddenly not working

Discus and support Windows Hello Fingerprint suddenly not working in Windows Hello & Lockscreen to solve the problem; The feature is just fine up until I updated my machine to windows 10 pro. It's still showing up actually for about 2 days but after that it fails. I... Discussion in 'Windows Hello & Lockscreen' started by Yan Cahila, May 5, 2020.

  1. Windows Hello Fingerprint suddenly not working


    The feature is just fine up until I updated my machine to windows 10 pro. It's still showing up actually for about 2 days but after that it fails.


    I already made some changes on the group policies and got the windows hello service running. But unfortunately the fingerprint is still not available.


    Laptop Brand&Model - Lenovo Yoga 520

    Windows Version - Windows 10 Pro Build 1909


    Will appreciate any response :

    :)
     
    Yan Cahila, May 5, 2020
    #1

  2. Windows Hello Fingerprint not working

    This is still not working after doing all those steps, please help after the Windows update it stopped working and it says the following : we couldn't find a fingerprint scanner compatible with windows hello fingerprint.

    After taking all the steps you suggested on here it says i have the latest update.
     
    MildredMorales2, May 5, 2020
    #2
  3. Windows Hello Fingerprint not working

    This is still not working after doing all those steps, please help after the Windows update it stopped working and it says the following : we couldn't find a fingerprint scanner compatible with windows hello fingerprint.

    After taking all the steps you suggested on here it says i have the latest update.
     
    MildredMorales2, May 5, 2020
    #3
  4. Nikhar_K Win User

    Windows Hello Fingerprint suddenly not working

    Windows Hello Fingerprint issue

    Hi Rajesh,



    Thank you for writing to Microsoft Community Forums.



    We understand that you are unable to use Windows Hello Fingerprint to sign in to Windows. It would be great if you can reply with the details requested below:



    • When you say, “I am not getting the option to log-in into windows using fingerprint.” What login options do you see on the login screen?
    • What happens when you try to use the Windows Hello Fingerprint scanner to login to Windows?
    • Were you able to use the Windows Hello Fingerprint to login to Windows earlier?


    Ideally, on the login screen, you will see Sign-in options that allows you to use different sign-in methods to login to Windows.



    As you have mentioned that you are able to use the Fingerprint scanner on websites, I would suggest you to refer the steps mentioned below and see if that helps:



    1. On the login screen, click on Sign-in options.
    2. Click on the Fingerprint icon, scan the Fingerprint, and see if you are able to sign in.


    Refer the screenshot below:




    Windows Hello Fingerprint suddenly not working fc087693-5104-47d8-960f-4d6097885918?upload=true.jpg




    If the issue persists, try removing the Fingerprint and add it again. Refer the steps mentioned below:



    1. Press Windows key + I, to open
      Settings
      .
    2. Click on Accounts and click on
      Sign-in options
      on the left pane.
    3. Now, click on Windows Hello Fingerprint and click on
      Remove.
    4. Follow the on-screen instructions to remove the Fingerprint.
    5. Once done, click on Set up and follow the on-screen instructions to add the Fingerprint.


    Let us know how it goes.



    Regards,

    Nikhar Khare

    Microsoft Community - Moderator
     
    Nikhar_K, May 5, 2020
    #4
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Windows Hello Fingerprint suddenly not working

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