Windows 10: Windows Hello has lost my camera

Discus and support Windows Hello has lost my camera in Windows Hello & Lockscreen to solve the problem; Hi all, I've been happily using Windows Hello Face to log in for the last year or two Dell XPS 9370, but its stopped working in the last couple of... Discussion in 'Windows Hello & Lockscreen' started by lj247, Feb 13, 2020 at 6:52 AM.

  1. lj247 Win User

    Windows Hello has lost my camera


    Hi all,


    I've been happily using Windows Hello Face to log in for the last year or two Dell XPS 9370, but its stopped working in the last couple of days.

    When I go into the sign-in options it says "We couldn't find a camera compatible with Windows Hello Face".

    I've tried updating, uninstalling and reinstalling my camera drivers the camera works just fine in the camera app with no luck.


    Any help would be much appreciated.

    Thanks in advance.

    :)
     
  2. Pavan_N Win User

    Windows Hello camera stuck on turning on the camera

    Hi Steven,

    Please answer this question to assist you better.

    Are you able to log into desktop?

    I suggest you to refer the steps suggested by
    Nyima Yonten
    and check if that helps. Thank you.
     
  3. Vicky Acs Win User
    Windows hello

    Hi Abdullah,

    To resolve this camera issue for your Windows Hello, we suggest that you run Hardware and Device troubleshooter. Refer to the following steps:

    • Click on 'search' and select 'settings' and type 'Troubleshooting' and select 'Troubleshooting'
    • Click on 'Hardware and Sound' and select 'Hardware and 'Devices' and click on next to run the troubleshooter.

    Let us know how it goes.

    Regards.
     
  4. Windows Hello has lost my camera

    windows hello cannot detect camera

    Hi,

    We need to investigate further so that we can identify the cause of the issue. We suggest checking for driver updates for your camera and see if it helps. Follow the steps below:

    • Type Device Manager on Start/Cortana.
    • Click on Imaging devices.
    • Right click Integrated Camera or the name of your camera.
    • Select Update Software or Properties >
      Driver
      Update Driver.

    Looking forward to your response.
     
Thema:

Windows Hello has lost my camera

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