Windows 10: windows hello: I don't have a camera or fingerprint device on my pc

Windows hello was working on my pc until recently. I don't have a camera or fingerprint device on my pc. I was using the pin for windows hello it is no longer popping as an option. Hope someone can help. I have a surface pro 4 also and the windows hello is working on that.

:)

 

windows hello

Hello,

Windows Hello is a more personal way to sign in to your Windows 10 devices with just a look or a touch. It uses biometric sensors to recognize your face or fingerprint instantly and unlocks your device without needing a password. Kindly follow these steps to
get started with using Windows Hello to your Windows 10 device:

• Select the Start button.
• Select Settings > Accounts > Sign-in options to set up Windows Hello.
  
• Under Windows Hello, you’ll see options for face, fingerprint, or iris if your PC has a fingerprint reader or a camera that supports it. Once you’re set up, you’ll be able to sign in with a quick swipe or glance.

If the option above is not available, you need to have a compatible fingerprint reader or camera device that is supported by Windows Hello.

Kindly refer to this support article for more information about:
What is Windows Hello?.

 

Windows Hello Fingerprint Setup not working

Hi,

As per the description, I understand that the fingerprint feature does not work on Window10. We will assist you to resolve the issue.

As an initial troubleshooting step, I suggest you to uninstall and reinstall the finger print driver and check if that helps to resolve the issue.

Please follow the below steps.

• 
  Delete the fingerprints you already registered.
  
• 
  Press Windows Key + R Key.
  
• 
  Then type “devmgmt.msc” and press
  Enter.
  
• 
  Uninstall the current driver
  the current diver under "Biometric devices".
  
• 
  You maybe have to click the "discover new hardware" symbol in the device manager.
  

Hope the information helps. Let us know if you need further assistance. We will be happy to help.

Thank you.

 

Windows hello isn't accepting my fingerprint.

Hi TouhaZohair,

Thank you for your reply.

Apologize for the delay in reply.

Method 1: Update Chipset and Biometric Driver Software from the Manufacturer’s website:

I would suggest you to refer the computer manufacturer’ website, and install the latest chipset and biometric drivers for the device. If you do not find the drivers on website, then you can contact the Manufacturer to get the compatible
drivers.



Method 2: Remove and Add Fingerprint Options

Step 1: Remove Windows Hello

1. Open Settings app, click
   Accounts, and then Sign in options.
   
2. Under Windows Hello section, click
   Remove button
   
3. Then Reboot your PC.
   

Step 2: Add Windows Hello

1. Open Settings app, click Accounts, and then Sign in options.
   
2. Under Windows Hello section, click Add button
   
3. Sign-out and sign-in to the
   Microsoft Account
   

We await your response.



Regards,