Windows 10: windows hello isn't available in this device on my hp it was working properly

I have a hp envy x360 8th with IR camera and the sign on camera featured worked until recently.
My updates are up to date and when I check Sign in options I now see that Windows Hello isn't available on this device.

What happened and how can I fix it. I can still sign on with a PIN

Thanks

:)

 

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3 port and that that´s the problem but that cant be since it worked fine before the update. I´ve tried to uninstall and plug it back in but that doesn´t work either.

 

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Windows Hello not working properly

Hi Jim,

For us to properly isolate the issue with your Windows Hello, we would like to know the following:

• Were there any changes made on your computer prior to the issue (e.g. updates, software installation)?
• To make sure that we have not missed on anything, what specific troubleshooting steps have you done so far?

In the meantime, we suggest that you try reinstalling your camera driver to resolve the issue.

We look forward to your response.