Windows 10: Windows Hello isn't available on this device problem; Fingerprint dissapeared

After Windows 10 version 1803 update, 1.) fingerprint scanner has disappeared 2.) Windows Hello isn't available on this device (Acer Swift 3) 3.) In Device Manager, Egistec Touch fingerprint sensor and Intel Thermal Framework Manager shows Code 19 error (Windows cannot start this hardware device because its configuration information <in the registry> is incomplete or damaged.) Both drivers are updated. I have to settle via other log in sources. Any solutions?

:)

 

Windows Hello Not Available

Hi,

Windows Hello allows you to login into your system by recognizing your fingerprint or your face or your iris rather than using a pin code or a password, provided that you have a webcam and a finger scanner that work.

If you’re having “Windows Hello isn’t available on this device.” in your Settings windows. We suggest to run through the settings of the sign-in options. To do this, kindly follow the steps provided below:

Step 1: Update Your PC

First of all, make sure that you’ve installed any possible update that is available for Windows 10. See if you have needed patches installed:

• On your keyboard, press the Windows logo key and I at the same time. Click Update & security.
  
• Click the Check for updates button. Install available updates found.
  
  When you finish, move on to the second step.

Step 2: Enable Biometric from Administration

If you don’t have the administrator permission, you’re not likely to use Windows Hello on your PC. To fix it:

• On your keyboard, press the Windows logo key and R at the same time, then type gpedit.msc and press Enter.
  
• Follow the path: Computer Configuration > Administrative Templates > Windows Components. On the right side of the pane, double-click Allow the use of biometrics.
• Click Enabled. Then click Apply and OK to save the change.
  
• Reboot your computer and then move on to the next step.

Step 3: Update Your Fingerprint Device Driver

If your fingerprint device driver is outdated or faulty, you’ll find the hardware impossible to use. You can update the device driver to fix it.

• On your keyboard, press the Windows logo key and X at the same time, and click Device Manager.
  
• Click the icon for Scan for hardware changes on the top bar.
  
• Expand Biometric devices. Right-click the fingerprint sensor device that you have and click Uninstall.
  
• You can choose to reboot your computer for Windows to help you locate the driver that it could find for your device. Or, as an alternative, you can choose to update the driver by yourself.
  Simply follow the steps provided by Andre Da Costa on this link
  to update your drivers.

Should you need any further information, please do not hesitate to contact us.

Regards.

 

Printer isn´t working after latest update.

After the latest update from Windows, my Canon Pixma ip6600 printer isnt working. In Device Manager it shows up as working properly but when I go to print it isn´t listed as an option in any programs. Troubleshoot suggests it´s a USB 2 printer on a USB
3 port and that that´s the problem but that cant be since it worked fine before the update. I´ve tried to uninstall and plug it back in but that doesn´t work either.

 

Fingerprint worked, now it states windows hello not available on this device

Hi Donna,

You might be experiencing this issue due to a configuration error or the fingerprint scanner driver is not working correctly. If you see a
Windows Hello isn’t available on this device message, we suggest that you
run the hardware troubleshooter. This tool can help diagnose and fix hardware issues. Here's how:

• Click Start.
• On the search bar, type Troubleshooting, and click on
  Troubleshooting from the results.
• Click Hardware and Sound.
• Under Device, click Hardware and Devices.

Additionally, we recommend that you update the device drivers on your computer particularly the fingerprint scanner driver. Driver updates
are automatically downloaded and installed through Windows Update. Here's how:

• 
  Select the Start button, type Device Manager, and select it from the list of results.
  
• 
  Expand one of the categories to find the name of your device, then right-click (or tap and hold) it, and select
  Update Driver. For graphics cards, expand the Display adapters category, right-click your graphics card and select
  Update Driver.
  
• 
  Select Search automatically for updated driver software.
  
• 
  If Windows doesn't find a new driver, you can try looking for one on the device manufacturer's website and follow their instructions.
  

If the issue persists, try to remove Windows Hello as a sign-in option in
Settings > Accounts > Sign-in options, restart your computer, and
then set up Windows Hello again.

Let us know how it goes so we can assist you further.