Windows 10: Windows Hello Issue

Discus and support Windows Hello Issue in Windows Hello & Lockscreen to solve the problem; My issue with windows hello is very simple but I have seen a few potential solutions and am not now sure what I should do... I have an HP Probook 430... Discussion in 'Windows Hello & Lockscreen' started by Dion1250, Jul 23, 2020.

  1. DION1250
    Dion1250 Win User

    Windows Hello Issue


    My issue with windows hello is very simple but I have seen a few potential solutions and am not now sure what I should do...

    I have an HP Probook 430 G6 and I keep getting this issue where I am unable to set up my Windows Hello features, most annoyingly the fingerprint scanner. I know there are many questions like this but I am not very tech knowledgeable so I would be much obliged for an in depth answer... Windows Hello Issue 130998ae-efde-4038-ac63-abb50c322c59?upload=true.png

    :)
     
    Dion1250, Jul 23, 2020
    #1
  2. JOHAN45
    Johan45 Win User

    AMD FX OC'ers Club

    That's what the auto setting will do since you're over the 1333 mark it jumps to the next step which isn't listed or officially supported I assume by that ram.

    At this point though I would suggest dropping the multi one step or .5 so that we can get something stable and possibly take the heat issue out of the picture for now.
     
    Johan45, Jul 31, 2020
    #2
  3. VICKY ACS
    Vicky Acs Win User
    Windows hello

    Hi Abdullah,

    To resolve this camera issue for your Windows Hello, we suggest that you run Hardware and Device troubleshooter. Refer to the following steps:

    • Click on 'search' and select 'settings' and type 'Troubleshooting' and select 'Troubleshooting'
    • Click on 'Hardware and Sound' and select 'Hardware and 'Devices' and click on next to run the troubleshooter.

    Let us know how it goes.

    Regards.
     
    Vicky Acs, Jul 31, 2020
    #3
  4. MICHAEL GALL
    Michael Gall Win User

    Windows Hello Issue

    Windows Hello not working properly

    Hi Jim,

    For us to properly isolate the issue with your Windows Hello, we would like to know the following:

    • Were there any changes made on your computer prior to the issue (e.g. updates, software installation)?
    • To make sure that we have not missed on anything, what specific troubleshooting steps have you done so far?

    In the meantime, we suggest that you try reinstalling your camera driver to resolve the issue.

    We look forward to your response.
     
    Michael Gall, Jul 31, 2020
    #4
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Windows Hello Issue

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