Windows 10: Windows Hello Issues

Discus and support Windows Hello Issues in Windows 10 BSOD Crashes and Debugging to solve the problem; So on my Surface 3 laptop which is only one year old in January I have only been able to set up my Windows Hello once. Since I originally set it up, It... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by CassieCHA, Feb 9, 2021.

  1. CassieCHA Win User

    Windows Hello Issues


    So on my Surface 3 laptop which is only one year old in January I have only been able to set up my Windows Hello once. Since I originally set it up, It has always said "program is unavailable". I have reached out MULTIPLE times to have people try and fix it, but no one ahs been able to do anything about it. I would just take it to the store, but they closed all of them which I personally think was super dumb. Apple has such great service and can help fix issues SOOO much faster than Windows online help can.


    Anyway, since this past update, I have not been able to use my Windows Hello Face sign in and it automatically directs me to use my pin. I am just curious if this is happening to anyone else as well? I have already tried literally everything I can find - including doing a hard reset on my computer. I am pretty ticked off about it, and if I have to get a new computer that actually works I will be switching to Apple products.

    :)
     
    CassieCHA, Feb 9, 2021
    #1
  2. Johan45 Win User

    AMD FX OC'ers Club

    That's what the auto setting will do since you're over the 1333 mark it jumps to the next step which isn't listed or officially supported I assume by that ram.

    At this point though I would suggest dropping the multi one step or .5 so that we can get something stable and possibly take the heat issue out of the picture for now.
     
    Johan45, Feb 9, 2021
    #2
  3. Vicky Acs Win User
    Windows hello

    Hi Abdullah,

    To resolve this camera issue for your Windows Hello, we suggest that you run Hardware and Device troubleshooter. Refer to the following steps:

    • Click on 'search' and select 'settings' and type 'Troubleshooting' and select 'Troubleshooting'
    • Click on 'Hardware and Sound' and select 'Hardware and 'Devices' and click on next to run the troubleshooter.

    Let us know how it goes.

    Regards.
     
    Vicky Acs, Feb 9, 2021
    #3
  4. Windows Hello Issues

    Windows Hello not working properly

    Hi Jim,

    For us to properly isolate the issue with your Windows Hello, we would like to know the following:

    • Were there any changes made on your computer prior to the issue (e.g. updates, software installation)?
    • To make sure that we have not missed on anything, what specific troubleshooting steps have you done so far?

    In the meantime, we suggest that you try reinstalling your camera driver to resolve the issue.

    We look forward to your response.
     
    Michael Gall, Feb 9, 2021
    #4
Thema:

Windows Hello Issues

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