Windows 10: Windows Hello locks the computer when the display goes off

I just bought a new laptop and as always configure the power plan so the SCREEN ONLY turns off after 1 minute. However since this laptop has a fingerprint sensor and I enrolled a fingerprint, it locks the computer so i have to provide the password/pin/fingerprint after 1 minute.

The reason is because the value "if you have been away, when should Windows require you to sign in again?" is being set and forced to Everytime.


If i remove the finger print and set this option to Never, it works as my old version.


This is a bug because the screen off timeout cannot be tied up to the lock screen. Regular windows does not do this, why should just using a fingerprint change the whole behavior?


Please give me a registry hack or something to be able to force this option to Never even if windows hello is active. I'm using Windows 10 Education (which is basically almost like Pro)

:)

 

Display

Hi,

To increase the display timeout, I suggest that you follow the steps below:

• Select Desktop and click Personalization.
• Select Lock Screen, then Click on Screen time out settings.
• Change the required time in the drop down under Screen.

Let us know how it goes.

 

Lock screen not working properly on Windows 10 computer.

Hi Oshith,



I realize the inconvenience you are experiencing with Windows 10. I will certainly help you.



This issue might occur if there is change in lock screen settings.

To assist you better, please provided us the information below:

• When you say that "It is not flapped over to password when clicking", you tried to check the issue by clicking through external mouse?
• Have you made any changes to the computer prior to the issue?

I suggest you to follow the steps below to change the picture of the lock screen and also try to update Display Adapter driver.

Step 1: I suggest you to follow the steps below to set the lock screen pictures.

1. Right click on Desktop screen.

2. Then click on Personalize.

3. Click on Lock Screen.

4. Try to select the lock screen picture.

Step 2: I recommend you to update the latest driver for display adapter in Device Manager.

1. Press Windows Key + R Key.

2. Then type “devmgmt.msc” without the quotes and hit on
Enter Key.

3. Expand Display Adapter.

4. Right click on the driver and click on Update driver software.





Please get back to us with an update on issue with lock screen, we will be happy to help.



Thank you.

 

Ads displayed in Lock Screen

Hi Subhadeep,

Windows Spotlight is an option for the lock screen background that displays different background images and occasionally offers suggestions on the lock screen.
To turn off Windows Spotlight, go to Settings, clickPersonalization,
select Lock screen, under Background select a different lock screen background.

To avoid messages on your lock screen, you can consider the following:

• Make sure that the "Get fun facts, etc" on your Settings is turned off.
  
• Disable “suggestions” that appear as notifications. To do so, follow these steps go to
  Settings, then select System, then click
  Notifications & actions and turnoff “Show me the Windows welcome experience after updates and occasionally when I sign in to highlight what’s new and
  suggested”.
• Disable “tips, tricks, and suggestions”. Head to Settings then select
  System, then click Notifications & Actions and disable the “Get tips, tricks, and suggestions as you use Windows” option.

Don't hesitate to reply on this thread if further assistance is needed.