Windows 10: Windows Hello no longer available

I've been using Windows Hello to sign in to my surface pro for about two years now, and today it stopped working and required me to sign in with my pin or password. I went to settings to see if I could fix the problem, and it said I did not have a compatible camera for face recognition.

:)

 

Windows Hello Not Available

Hi,

Windows Hello allows you to login into your system by recognizing your fingerprint or your face or your iris rather than using a pin code or a password, provided that you have a webcam and a finger scanner that work.

If you’re having “Windows Hello isn’t available on this device.” in your Settings windows. We suggest to run through the settings of the sign-in options. To do this, kindly follow the steps provided below:

Step 1: Update Your PC

First of all, make sure that you’ve installed any possible update that is available for Windows 10. See if you have needed patches installed:

• On your keyboard, press the Windows logo key and I at the same time. Click Update & security.
  
• Click the Check for updates button. Install available updates found.
  
  When you finish, move on to the second step.

Step 2: Enable Biometric from Administration

If you don’t have the administrator permission, you’re not likely to use Windows Hello on your PC. To fix it:

• On your keyboard, press the Windows logo key and R at the same time, then type gpedit.msc and press Enter.
  
• Follow the path: Computer Configuration > Administrative Templates > Windows Components. On the right side of the pane, double-click Allow the use of biometrics.
• Click Enabled. Then click Apply and OK to save the change.
  
• Reboot your computer and then move on to the next step.

Step 3: Update Your Fingerprint Device Driver

If your fingerprint device driver is outdated or faulty, you’ll find the hardware impossible to use. You can update the device driver to fix it.

• On your keyboard, press the Windows logo key and X at the same time, and click Device Manager.
  
• Click the icon for Scan for hardware changes on the top bar.
  
• Expand Biometric devices. Right-click the fingerprint sensor device that you have and click Uninstall.
  
• You can choose to reboot your computer for Windows to help you locate the driver that it could find for your device. Or, as an alternative, you can choose to update the driver by yourself.
  Simply follow the steps provided by Andre Da Costa on this link
  to update your drivers.

Should you need any further information, please do not hesitate to contact us.

Regards.

 

windows Hello states it isn't available on this device

Hi Tom,

Try few of the troubleshooting steps below and check if you are able to access Windows Hello.

Step 1: I suggest you to run
Hardware and Devices troubleshooter as it checks for common problems and makes sure that any new device or hardware connected to your PC is installed correctly.

• Press Windows key from the keyboard, type
  Troubleshooting and select it.
• Click on view all option on the upper left corner of
  Troubleshooting window.
• Select the Hardware and Device
  options from the list.
• Click Next to run the
  Hardware and Device Troubleshooter.

Step 2: Also, I suggest you to update the bio-metric finger print reader from Device Manager and check if it helps.

• Press Windows + X from the keyboard, click on Device Manager.
• Right click on Bio-metric finger print reader, click on
  Properties.
• Go to Drivers tab, click on Update driver software.

Step 3: I recommend you to install all the pending updates on your device and check if it helps.

Steps:

• Connect to the internet.
• Press Windows key and type updates.
• Click on Check for updates.
• Under Windows Updates, click on Check for updates.
• Try to install the updates being shown.

For more information refer:
Windows Hello and privacy: FAQ

Hope it helps. Reply to the post with an updated status of accessing the Windows Hello feature for further assistance.

Thank you.

 

windows Hello states it isn't available on this device

Hi,

A number of our community members, facing the same error message on Windows Hello, were helped by the troubleshooting steps in
Deepika Gowda's
reply August 23, 2016. We suggest that you give it a try and check if it works for you.

Regards.