Windows 10: windows hello not allowing to change pin and add/remove fingerprint after update to 1903...

Discus and support windows hello not allowing to change pin and add/remove fingerprint after update to 1903... in Windows Hello & Lockscreen to solve the problem; Hi, This is jason. My problem is with the windows hello after the september 4 update. After restarting, the log in window told me to change my pin... Discussion in 'Windows Hello & Lockscreen' started by qiu jiasheng, Sep 10, 2019.

  1. windows hello not allowing to change pin and add/remove fingerprint after update to 1903...


    Hi, This is jason.

    My problem is with the windows hello after the september 4 update. After restarting, the log in window told me to change my pin because it was invalid or something like that. It changed from a four number pin to six number pin. After changing the pin, I wanted to change the pin back, so i went to change it. The thing is that the option for changing both the pin and the fingerprint things displayed " something went wrong. try again later." I even contacted the windows support people to solve this issue, but after the in place upgrade that the tech support people told me to do. The problem was still not fixed.

    windows hello not allowing to change pin and add/remove fingerprint after update to 1903... b2651cd4-4ce2-495a-ab4c-8f8dc1732ec4?upload=true.png

    :)
     
    qiu jiasheng, Sep 10, 2019
    #1
  2. chris_80 Win User

    Windows Hello - PIN and Fingerprint not working anymore

    First, this is similar with
    this question
    , but that thread is locked with no solution.

    After some months of fingerprint login working fine, after some update few months ago fingerprint stopped working, error message like "windows hello encountered a problem and stopped working".

    - noticed that PIN is not set up anymore

    - tried to set up PIN or fingerprint - not working (fingerprint sensor was not even recognized by Hello, even though Dell tools verification was ok).

    - reinstalled fingerprint sensor driver, managed to determine Hello to find sensor and allowed to set up fingerprint until near the end when it requested for a PIN to be setup. asked for my password but the next screen (to enter PIN twice) never appears

    - deleted Ngc folder, recreated, managed to set up PIN individually

    - when I try to set up fingerprint click on Get Started, asks for PIN, and after I enter the PIN the popup disappear but does't go to the next step with sensor, stays there with only the Cancel button visible.

    To answer obvious questions:

    - windows updates done. no change

    - new account created and tried to set up. same issues with fingerprint setup, at the end not setting up PIN or I set up PIN separately on fingerprint start does not go further than entering PIN after Get Started.
     
    chris_80, Sep 10, 2019
    #2
  3. Billy'M Win User
    Windows Hello fingerprint and PIN setup crashes

    Thanks for the tip. For clarity if others have this issue steps to resolve were as follows:

    1. Remove old PIN and finger print from sign in settings

    2. From BIOS change security chip from TPM to Intel PTY

    3. From bios erase fingerprint data

    4. Setup new pin and fingerprint from wondows hello, it is now working!
     
    Billy'M, Sep 10, 2019
    #3
  4. zdoe Win User

    windows hello not allowing to change pin and add/remove fingerprint after update to 1903...

Thema:

windows hello not allowing to change pin and add/remove fingerprint after update to 1903...

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