Windows 10: Windows Hello Not working since October Update

Discus and support Windows Hello Not working since October Update in Windows Hello & Lockscreen to solve the problem; Since I did a fresh install of the October update, I haven't been able to use the windows hello feature. This is on a surface pro 4, which is domain... Discussion in 'Windows Hello & Lockscreen' started by darrenhutchings1, Jan 31, 2019.

  1. Windows Hello Not working since October Update


    Since I did a fresh install of the October update, I haven't been able to use the windows hello feature. This is on a surface pro 4, which is domain joined. I have tried changing the group policy settings but still nothing.


    Under the PIN setting in Sign-in options it says something went wrong. Try again later.


    I have done the NGC folder clear out, but It hasn't made a difference for me. The file is gone, and I am still getting the error message. SFC /scannow and DISM both come up clean. Everything else seems to be working. Any other ideas?

    :)
     
    darrenhutchings1, Jan 31, 2019
    #1

  2. My hello sign in stopped working.

    Hi,

    This problem that started after installing the last Windows update might be caused by outdated or corrupted device drivers. For us to better assist you, we'll be needing additional information:

    • Are you pertaining on Windows Hello sign-in? If yes, does it mean that the facial recognition is not working?
    • Is there an error message displayed when using Windows Hello?

    Meanwhile, it is better to check the status of Windows Hello sign-in option in your computer. To check the Windows Hello status, follow these steps:

    • Click the Start button and select the Settings
      icon.
    • Choose Accounts from the list.
    • Select Sign-in options in the left pane of the window.
    • Under Windows Hello, kindly check the status of it.

    As an initial troubleshooting step, we suggest keeping the device drivers like camera driver up-to-date. For your reference, check this article on how to
    update drivers in Windows 10.

    We'll keep an eye out for your response.
     
    Gerard Qui, Jan 31, 2019
    #2
  3. Windows October 2018 update problems

    Hello.

    The Windows 10 October Update has a lot of problems with lost files. So much so that Microsoft took it off the installation media list and has pulled it from updates in general for now.

    If you can, I suggest reverting the update entirely.

    What apps were lost? You may find them in windows.old.

    For settings, you will have to reset them yourself (unless you have a restore point)
     
    Zackary Vanosdol, Jan 31, 2019
    #3
  4. Windows Hello Not working since October Update

    Windows Hello not working properly

    Hi Jim,

    For us to properly isolate the issue with your Windows Hello, we would like to know the following:

    • Were there any changes made on your computer prior to the issue (e.g. updates, software installation)?
    • To make sure that we have not missed on anything, what specific troubleshooting steps have you done so far?

    In the meantime, we suggest that you try reinstalling your camera driver to resolve the issue.

    We look forward to your response.
     
    Michael Gall, Jan 31, 2019
    #4
Thema:

Windows Hello Not working since October Update

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