Windows 10: Windows Hello Not Working

Discus and support Windows Hello Not Working in Windows Hello & Lockscreen to solve the problem; I have a Lenovo L390 Yoga with Windows 10 that I have been unable to get Windows Hello Face Recognition working on. It says 'We couldn't find a... Discussion in 'Windows Hello & Lockscreen' started by ItDept123, Nov 27, 2019.

  1. ITDEPT123
    ItDept123 Win User

    Windows Hello Not Working


    I have a Lenovo L390 Yoga with Windows 10 that I have been unable to get Windows Hello Face Recognition working on.
    It says 'We couldn't find a compatible camera'
    I've updated and reinstalled the camera drivers, tried a different Windows profile, restarted the Biometrics service

    Is there anything else I can try?

    :)
     
    ItDept123, Nov 27, 2019
    #1
  2. GERARD QUI
    Gerard Qui Win User

    My hello sign in stopped working.

    Hi,

    This problem that started after installing the last Windows update might be caused by outdated or corrupted device drivers. For us to better assist you, we'll be needing additional information:

    • Are you pertaining on Windows Hello sign-in? If yes, does it mean that the facial recognition is not working?
    • Is there an error message displayed when using Windows Hello?

    Meanwhile, it is better to check the status of Windows Hello sign-in option in your computer. To check the Windows Hello status, follow these steps:

    • Click the Start button and select the Settings
      icon.
    • Choose Accounts from the list.
    • Select Sign-in options in the left pane of the window.
    • Under Windows Hello, kindly check the status of it.

    As an initial troubleshooting step, we suggest keeping the device drivers like camera driver up-to-date. For your reference, check this article on how to
    update drivers in Windows 10.

    We'll keep an eye out for your response.
     
    Gerard Qui, Nov 27, 2019
    #2
  3. MONK.E83
    Monk.e83 Win User
    Unlocked Realtek HD Audio Drivers Windows 7 & 8 (With Dolby Digital Live and DTS Interactive)

    DTS supported natively by Windows 8/8.1 and it should work on windows 10 too just DDL require to unlock your driver .
     
    Monk.e83, Nov 27, 2019
    #3
  4. MICHAEL GALL
    Michael Gall Win User

    Windows Hello Not Working

    Windows Hello not working properly

    Hi Jim,

    For us to properly isolate the issue with your Windows Hello, we would like to know the following:

    • Were there any changes made on your computer prior to the issue (e.g. updates, software installation)?
    • To make sure that we have not missed on anything, what specific troubleshooting steps have you done so far?

    In the meantime, we suggest that you try reinstalling your camera driver to resolve the issue.

    We look forward to your response.
     
    Michael Gall, Nov 27, 2019
    #4
Thema:

Windows Hello Not Working

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