Windows 10: Windows Hello on Desktop with Intel RealSense

Discus and support Windows Hello on Desktop with Intel RealSense in Windows Hello & Lockscreen to solve the problem; Hello, Would this camera work with Windows Hello on desktop Windows 10?... Discussion in 'Windows Hello & Lockscreen' started by emisaur, Mar 9, 2021.

  1. emisaur Win User

    Windows Hello on Desktop with Intel RealSense

    emisaur, Mar 9, 2021
    #1

  2. How to fix issues with Intel RealSense SR300 cameras and Windows Hello after upgrade

    Hello Everyone,

    Tom from the Windows Camera Platform team here. Some of you may have been experiencing issues with Intel RealSense cameras not working with Windows Hello after you upgrade to a new build, usually this is 15063 to 16299 or greater. There is due to an issue
    with the Intel Depth Camera Manager (DCM) coinstaller. Intel has posted a workaround to this issue, please check out this support article and walk the steps.

    https://www.intel.com/content/www/u...-technologies/intel-realsense-technology.html

    Let us know if after uninstalling, deleting, then reinstalling with the switch provided by Intel has addressed your issue. In our verification and Intel's this resolves the issue.

    Thanks for your patience on this issue!

    Tom
     
    Tom A - Windows Camera Platform Team [MSFT], Mar 9, 2021
    #2
  3. Riel Alc Win User
    Built in Intel Realsense S300 not working

    Hi Eugenia,

    To resolve the issue with your Intel(R) RealSense(TM) Camera, we suggest installing the most updated driver for the device. To do so, please follow the steps below:

    • Right-click Intel (R) RealSense(TM) Camera SR300 Depth, then click
      Properties.
    • Click Driver Tab, then click Uninstall.
    • Once done, click Scan for hardware changes.

    Windows Hello on Desktop with Intel RealSense 14d41a4d-7992-4e21-aff3-9591afaf4cac.jpg


    Should you encounter any issue with the device, please contact HP Support to update the driver.

    Let us know if you have other concerns.
     
    Riel Alc, Mar 9, 2021
    #3
  4. Jdpg2 Win User

    Windows Hello on Desktop with Intel RealSense

    Problems using Windows Hello - Face Recognition with the Intel RealSense Developer Kit 3D Camera

    I was having a lot of the same issues early on but when MS started sending the drivers directly it cleared up. If I do have an issue i do the following and it recovers straight away:

    • Uninstall the "Intel RealSense Depth Camera Manager..." from the Apps and Features app section under settting.
    • Open Device manager and uninstall each driver for the camera under the "Imaging Devices" and "Universal Serial Bus Devices" sections.
    • Reboot your PC and under "Update & Security" look for updates.
    Windows will reinstall the Intel ReaSense drivers and all should work. Before the most recent patch I used to also have to , as a first step, remove Windows Hello login under my user profile. BTW NEVER use the drivers from the intel site.

    Hope this helps.
     
    Jdpg2, Mar 9, 2021
    #4
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Windows Hello on Desktop with Intel RealSense

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