Windows 10: Windows Hello on my next Microsoft laptop

Discus and support Windows Hello on my next Microsoft laptop in Windows Hello & Lockscreen to solve the problem; Microsoft totally disabled face and fingerprint recognition in Windows Hello on my current laptop. This is permanent. Various technicians have... Discussion in 'Windows Hello & Lockscreen' started by Jada L, Jan 16, 2019.

  1. Jada L Win User

    Windows Hello on my next Microsoft laptop


    Microsoft totally disabled face and fingerprint recognition in Windows Hello on my current laptop. This is permanent. Various technicians have attempted to install a new BIOS driver, to no avail. Sign-in Options shows a statement that face and fingerprint recognition are not available on this device. The reason for this disabling is that my Lenovo fingerprint reader failed repeatedly and I kept re-entering my fingerprint until I had reached the 10-fingerprint limit, which I had no idea existed. I now know, too late, that I should have done a clean install of the driver. I still can use my pin and password, so logging on is not a problem. My question concerns whether I will be able to use Microsoft Hello's fingerprint reader and facial recognition on the next Microsoft laptop I purchase. Or does the issue apply to any future devices using my Microsoft account? Thank you.

    :)
     
    Jada L, Jan 16, 2019
    #1

  2. Microsoft Hello

    Hello,

    Thank you for writing to Microsoft Community Forums.

    1. Have you made any changes on your computer prior to this issue?
    2. Do you have access to another administrator account on your computer?
    3. Have you recently updated or upgraded your pc?

    I suggest you try to login using the onscreen keyboard and enter your credential carefully and check if that helps. Follow the below steps to use on screen keyboard.

    1. Select the Ease of Access
      button in the lower-right corner of the sign-in screen.
    2. Select On-Screen Keyboard.

    Reply with the information, so that we can help you further.

    Sandeep Kumar M

    Microsoft Community – Moderator
     
    Sandeep_KM, Jan 16, 2019
    #2
  3. Surface laptop windows hello

    Hi,

    Regarding your issue after updating to Windows pro. In order for us to assist you, please answer the following questions below:

    • Are there any error message?
    • What troubleshooting steps have you done so far?

    To isolate the issue, we suggest to run this article:
    Windows update troubleshooter
    . It contains troubleshooting steps if you are having issues after and before the updates.

    We look forward to your response.
     
    Phillip Pio, Jan 16, 2019
    #3
  4. n-ster Win User

    Windows Hello on my next Microsoft laptop

    n-ster, Jan 16, 2019
    #4
Thema:

Windows Hello on my next Microsoft laptop

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