Windows 10: Windows Hello on Surface Go Not Working After 2004 Update

Windows 10 Updated w/2004
Hello consistently not working after one or maybe two initial successes. Have tried to improve face recognition with no relief. In looking around windows and surface forums, I see that this a common and known issue.
Apparently it has something to do with the IR camera - is anyone here aware of this. It seems Microsoft has no clue (or doesn't care)?

:)

 

Problem updating Windows Surface Pro 4 with Windows 10 feature updates

Hi,

I have manage to install image for Microsoft Surface Pro 4 by going to https://support.microsoft.com/en-us/...erecoveryimage and download a recovery image for Microsoft Surface Pro 4.

What I did to reset your Surface from a USB recovery drive was:
Step 1: Make sure your Surface is turned off and plugged in (hold down the power
button for 30 seconds).
Step 2: Insert the USB recovery drive into the USB port on your Surface.
Step 3: Press and hold the volume-down button while you press and release the
power button on your Surface.
Step 4: When the Surface logo appears, release the volume button.
Step 5: When prompted, select the language and keyboard layout you want.
Step 6: Select Troubleshoot > Reset your PC.
If prompted for a recovery key, select Skip this drive at the bottom of the
screen.
Step 7: Select the target operating system you wish to reset. This
refers to the current operating system installed on your Surface.
Step 8: Select Yes, repartition the drives, and on the next page, select Next.
Step 9: Choose Just remove my files.
Step 10: Select Reset.
Surface restarts and the Surface logo displays while the reset process continues
(this can take a while).

This always fails and I have to do the below which continues installation.
Windows 10 Installation Media:

1. Insert the Media (DVD/USB) in your PC and restart.
2. Boot from the media.
3. Select Repair Your Computer.

Select Troubleshoot.

1. Choose Command Prompt from the menu:

Type in the command:
Diskpart
Type in the command:
List disk (Note which disk is your Boot drive number mine is 0)
Type in the command:
Sel disk 0
Type in the command:
List vol (Note which volume is the EFI partition mine is 4)
Type in the command:
Sel vol 4
Type in the command:
assign letter=V:
Type in the command:
Exit
Type in the command:
V:
After you have assigned a drive letter Using Diskpart You can format the EFI partition:
Example: if you assigned a letter V to the partition the command would be:
format V: /FS:FAT32
Type in the command:
bcdboot C:\windows /s V: /f UEFI


Now I have an issue that I cannot install Feature Updates. They keep failing to install.
Any ideas how to resolve issue?

 

Windows Hello on Surface Pro 4

Hi,

It really is surprising that you're getting this kind of error message.

Having said that, please provide the answers to the following for us to be able to learn more about your concern:

• Is your Windows 10 updated?
  
• Are your drivers up-to-date? If not, you can follow the steps found on this
  link on how to update your drivers in Windows 10.
  
• What were the changes made before the issue started?
  

In the meantime, you can check this link
for steps in troubleshooting issues with Windows Hello on Surface.

Let us know what happens after following the steps from the link.

Regards.

 

Windows Hello not working

Hi Jatine,

Windows Hello makes the sign-in process easier and should be available on your Surface 4. However, when windows can’t detect the required sensors for Windows Hello, It may hide this feature from you. To diagnose and fix this issue, we suggest that you
run the hardware troubleshooter. This tool can help diagnose and fix hardware issues.

• Click Start.
• On the search bar, type Troubleshooting, and click on
  Troubleshooting from the results.
• Click Hardware and Sound.
• Under Device, click Hardware and Devices.

If the issue persists, we recommend that you download and install any pending updates that need to be installed on the computer through Windows Update and check if it helps resolve the issue.

You may also refer to the following link for additional troubleshooting steps that you can perform:

Microsoft Surface troubleshooting and support.

Keep us updated on the status of the issue, and we will be glad to assist you further.