Windows 10: Windows Hello only works with external camera when laptop is open

Hello!


I have a Surface laptop 3 connected to a Surface Dock original one connected to 2 monitors for my WFH office setup. I recently picked up a Logitech Brio with the hopes I can simply leave the laptop closed. Everything seems to work just fine. The camera works great for Teams, and after having disabled both of the integrated cameras on the laptop, I'm able to even use it for Windows Hello.


But the interesting thing is that it *only* works for Windows Hello if the laptop is open. It doesn't have to be open all the way, just cracked is fine, but it does have to be open.


When the laptop is closed, sometimes when it wakes from sleep, I can see the red lights I think this is the IR part on the camera flash a few times, then the white light blinks, then nothing.


When the laptop is opened and I'm at the lock screen, the red lights flash continuously while it's trying to find me. When I dismiss the lock screen, it unlocks the computer, the red lights stop, and the white light blinks.


Any suggestions so I don't have to actually keep it open?

:)

 

Laptop Camera

Thanks for updating us on the results of the troubleshooting steps that you have completed. Since the built-in webcam is still not working correctly and the same error code 0xA00F4244 (0xC00DABED) is still appearing, we suggest that we check the camera privacy
settings to see if the camera access is turned on. Kindly follow the steps below to check the camera privacy settings:

• Press the Windows key + I to open the Settings app.
• Near the top of the Settings app window is the search box, kindly type the word "webcam" or "camera".
• From the list of results choose Camera privacy settings.
• Make sure that "Let apps use my camera" toggle is set to On.

We look forward to your response once you complete the steps.

 

camera not opening

Hello,

We understand that after a Windows 10 update, your camera stopped working properly. This issue may have occurred due to corrupted drivers. For us to help you with this, kindly answer the questions below:

• Are you getting an error message whenever you try to open photos or start the camera?
• What is the current build and version number of your Windows 10? To check, press the Windows key, type
  winver, and press the Enter key.
• What troubleshooting steps have you done so far?

Meanwhile, we suggest that you check this
article and perform the troubleshooting steps given to see if there will be any changes on your Windows 10 camera.

Kindly get back to us.

 

camera not working

If you have the camera connected to the computer, I would suggest that you disconnect the camera and then try to open the Camera app.



If the camera app opens, follow the steps below:

• Press “Windows key + C” from your keyboard to open “Charms bar”.
• Select “Settings” option.
• Select “Permissions” option.
• Turn on “Allow this app to access your: Webcam and Microphone” option.
• Lose the app by pressing “Alt key + F4” from your keyboard.
• Reopen the Camera app.
• Connect your camera and then check how this app works.

Goodluck!