Windows 10: Windows Hello PIN and RD Gateway Authentication credential prompt

Discus and support Windows Hello PIN and RD Gateway Authentication credential prompt in Windows Hello & Lockscreen to solve the problem; When I try to RDP into a server, its asking me for my Windows Hello PIN. I then have to click 'more choices' select, my domain account, and login. I... Discussion in 'Windows Hello & Lockscreen' started by BDL90, Oct 17, 2020.

  1. BDL90 Win User

    Windows Hello PIN and RD Gateway Authentication credential prompt


    When I try to RDP into a server, its asking me for my Windows Hello PIN.

    I then have to click 'more choices' select, my domain account, and login.

    I have to do this every time.

    How do I change the RDP prompt to default to my domain credentials, instead of trying to use something else in this case a Windows Hello PIN.
    Windows Hello PIN and RD Gateway Authentication credential prompt f09ff97d-6b88-48ed-aadd-13442c7b5c65?upload=true.png

    :)
     
    BDL90, Oct 17, 2020
    #1
  2. Hapwhee Win User

    Can't connect to RD Gateway using Windows 10

    I am using Windows 10 Pro (1809) and I am trying to use RD Gateway but keep getting error message "can't connect to remote desktop gateway computer." I have seen numerous fix suggestions in other posts and the one I wanted to try was HKCU\Software\Microsoft\Terminal
    Server Client, but the terminal service client is not listed in the folder in Pro 10. Any ideas on how to get this RD Gateway to work?
     
    Hapwhee, Oct 17, 2020
    #2
  3. Issues connection to RD Gateway

    Dear all,

    I have some trouble with some (not all) users connecting to RD Gateway. The RD Gateway is running Windows Server 2012 R2, the clients having the issues are Windows 10.

    When these users try to connect to the GW, the following error with Event ID 306 occurs in the Eventlog:

    The user "Unknown", on client computer "x.x.x.x", was not authorized to connect to the RD Gateway server because a tunnel could not be created. The authentication method attempted: "Cookie" and connection protocol "HTTP". The following error occurred: "2147965432".

    I tried to Google that but with little to no success. I found similar issues though, talking about checking the GW Certificate in one post, actually that was setup correctly. Another post talked about just doing an iisreset, which I did but also to no avail.

    Also I checked the LANMan settings (Network security: LAN Manager authentication level) on server and client both seem to be established via Domain GPO (I can't change them. Anyway, they are both set to the same level.

    Did anyone else face similar issues with RD Gateway and Windows 10? What else could I do?

    Any help is much appreciated.

    Thanks,

    Harald
     
    Harald Niehus, Oct 17, 2020
    #3
  4. Anne Ros Win User

    Windows Hello PIN and RD Gateway Authentication credential prompt

    Login with PIN and Hello

    Hi Jean,

    Windows 10 includes multiple options to sign-in to your account, including the ability to sign-in using a PIN and Windows Hello, which uses facial recognition. For us to provide a solution suited to your concern, we need additional information. Can
    you answer the questions below?

    • How are you setting the PIN and Hello?
    • Which build version of Windows is your PC running on?
    • Were there any error codes or messages?

    In the meantime, we suggest that you follow the steps below on how to set up PIN.

    • Open Settings.
    • Select Accounts.
    • Click Sign-in options.
    • Click the Add button for the PIN and set your PIN.
    • Do the same for the Windows Hello.

    Looking forward to your response.
     
    Anne Ros, Oct 17, 2020
    #4
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Windows Hello PIN and RD Gateway Authentication credential prompt

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