Windows 10: Windows Hello PIN becomes unavailable after signin to Office with work account

Discus and support Windows Hello PIN becomes unavailable after signin to Office with work account in Windows Hello & Lockscreen to solve the problem; I've switched all of our users over to an on premise AD accounts, which syncs with Azure Active Directory Connect using password hash authentication... Discussion in 'Windows Hello & Lockscreen' started by Jeff Platt, Jun 18, 2021.

  1. Windows Hello PIN becomes unavailable after signin to Office with work account


    I've switched all of our users over to an on premise AD accounts, which syncs with Azure Active Directory Connect using password hash authentication hybrid setup. I want users to be able to use a PIN to signin to their machines. I setup a GPO to enable PIN authentication and that has been working fine. I realized though as soon as users sign into their office account using their azure user Windows Hello Pin sometimes becomes unavailable This option is currently unavailable. I've been able to help those users set pins by disconnecting their work account from the control panel, setting

    :)
     
    Jeff Platt, Jun 18, 2021
    #1
  2. loftus49 Win User

    Win10/HP Pavillion - PIN "unavailable"

    Using Win10 on an HP Pavillion Gaming Laptop

    PIN went away. Now when I go into create a PIN I get "Something went wrong. Try again later". The step prior is: Start.>Settings>Accounts>Sign in Options>Windows Hello PIN and it reads "This options is currently unavailable - click to learn more". I
    followed the steps suggested, but they don't work

    Suggestions?.
     
    loftus49, Jun 18, 2021
    #2
  3. Anne Ros Win User
    Login with PIN and Hello

    Hi Jean,

    Windows 10 includes multiple options to sign-in to your account, including the ability to sign-in using a PIN and Windows Hello, which uses facial recognition. For us to provide a solution suited to your concern, we need additional information. Can
    you answer the questions below?

    • How are you setting the PIN and Hello?
    • Which build version of Windows is your PC running on?
    • Were there any error codes or messages?

    In the meantime, we suggest that you follow the steps below on how to set up PIN.

    • Open Settings.
    • Select Accounts.
    • Click Sign-in options.
    • Click the Add button for the PIN and set your PIN.
    • Do the same for the Windows Hello.

    Looking forward to your response.
     
    Anne Ros, Jun 18, 2021
    #3
  4. old1mike Win User

    Windows Hello PIN becomes unavailable after signin to Office with work account

    'signin with local account' not working

    Tried those. Did not work. Did some more checking. CMD(admin) window net user shows all the user accounts. LUSMGR.msc there are no users listed. Not sure if this is part of my problem. Also, found reference to ntrights. Will see if that might help with specific user (mine) that I cannot change to local signin.
     
    old1mike, Jun 18, 2021
    #4
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Windows Hello PIN becomes unavailable after signin to Office with work account

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