Windows 10: Windows Hello PIN broken

Discus and support Windows Hello PIN broken in Windows Hello & Lockscreen to solve the problem; I have a Windows 10 machine that has never, as far as I'm aware, had a Windows Hello PIN set and has definitely never had any other form of Windows... Discussion in 'Windows Hello & Lockscreen' started by ThirdEternity, Oct 13, 2021.

  1. Windows Hello PIN broken


    I have a Windows 10 machine that has never, as far as I'm aware, had a Windows Hello PIN set and has definitely never had any other form of Windows Hello set up. I've only ever signed on with a password.In the Sign-In Options window, the Windows Hello PIN says that it is unavailable, with a link to fix it.Clicking the link to fix the Windows Hello PIN first prompts me to log into my Microsoft account and provide two-factor authentication. Once that's done, it prompts me for the Windows Hello PIN, which is not available. The prompt for a forgotten PIN points back to the Sign-Options Window

    :)
     
    ThirdEternity, Oct 13, 2021
    #1
  2. Anne Ros Win User

    Login with PIN and Hello

    Hi Jean,

    Windows 10 includes multiple options to sign-in to your account, including the ability to sign-in using a PIN and Windows Hello, which uses facial recognition. For us to provide a solution suited to your concern, we need additional information. Can
    you answer the questions below?

    • How are you setting the PIN and Hello?
    • Which build version of Windows is your PC running on?
    • Were there any error codes or messages?

    In the meantime, we suggest that you follow the steps below on how to set up PIN.

    • Open Settings.
    • Select Accounts.
    • Click Sign-in options.
    • Click the Add button for the PIN and set your PIN.
    • Do the same for the Windows Hello.

    Looking forward to your response.
     
    Anne Ros, Oct 13, 2021
    #2
  3. windows hello and pin

    Hi,

    This error code is usually caused by corrupted Windows system files. For better assistance, we would like to ask the following:

    • What happens when you're trying to set up Windows Hello or a pin on your computer?
    • Is there an error message displayed when setting up Windows Hello or a pin?
    • What troubleshooting steps have you done so far?
    • How did you reinstall Windows?

    Looking forward to your reply so we can provide the best resolution for you.
     
    Gerard Qui, Oct 13, 2021
    #3
  4. Noor_Azam Win User

    Windows Hello PIN broken

    Unable to setup Windows Hello, error: incorrect pin

    Hello,

    Thank you for writing to Microsoft Community Forums.

    May I know the complete error code or error message that you are receiving when you try to setup Windows Hello?

    Do you have any other user account on the computer?

    If yes, does Windows Hello work on that account?

    If Windows Hello is not setup on other account, please setup it up and check if it works so that we can narrow down the issue for you.

    I suggest to remove the pin and setup a new pin on the child account and check if it works with Windows Hello.

    Please follow the steps below to remove and re-add the PIN:

    • Press Windows logo key + I to open Settings.
    • Select Accounts.
    • Click on Sign-in options.
    • Under PIN, remove the pin. There will be prompt to enter password, enter the password and removed the PIN.
    • After the pin is removed, please click on
      Add to setup pin for the account.
    • After setting up a new PIN, try to set up Windows Hello.


    Hope it helps.

    Regards,

    Noor Azam S

    Microsoft Community – Moderator
     
    Noor_Azam, Oct 13, 2021
    #4
Thema:

Windows Hello PIN broken

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