Windows 10: Windows Hello PIN, Fingerprint and Face all gray out with message "Option unavaliable" and...

Hi


I have PC domain joined and MDM Azure signet in. The local AD its all so sync to the Azure.

I dont know when that happen, but i always had the PIN set to login to my PC.


But when i removed the PIN login, now i cant set it up again.


All i get its the message that "Something went wrong, try again later"


I tried to remove the PC form MDM (intune). No difference

I tried to set the local policy to set the PIN as a login option, because this its domain joined PC. no difference

I tried to set the PIN login and Bio-metric options trough GPO on domain server. No difference


Any ideas, what could be wrong.


This its windows 1903 machine.

:)

 

Windows Hello - PIN and Fingerprint not working anymore

First, this is similar with
this question, but that thread is locked with no solution.

After some months of fingerprint login working fine, after some update few months ago fingerprint stopped working, error message like "windows hello encountered a problem and stopped working".

- noticed that PIN is not set up anymore

- tried to set up PIN or fingerprint - not working (fingerprint sensor was not even recognized by Hello, even though Dell tools verification was ok).

- reinstalled fingerprint sensor driver, managed to determine Hello to find sensor and allowed to set up fingerprint until near the end when it requested for a PIN to be setup. asked for my password but the next screen (to enter PIN twice) never appears

- deleted Ngc folder, recreated, managed to set up PIN individually

- when I try to set up fingerprint click on Get Started, asks for PIN, and after I enter the PIN the popup disappear but does't go to the next step with sensor, stays there with only the Cancel button visible.

To answer obvious questions:

- windows updates done. no change

- new account created and tried to set up. same issues with fingerprint setup, at the end not setting up PIN or I set up PIN separately on fingerprint start does not go further than entering PIN after Get Started.

 

Enable Fingerprint Sign In Without PIN Sign In (Windows Hello)

I don't think you can , the PIN is a backup in-case the fingerprint fails.

 

Enable Fingerprint Sign In Without PIN Sign In (Windows Hello)


So I just reinstalled Windows 10 on my machine.

Before I had it set up so that I could log in with a password or fingerprint.

Now it seems my only options are (1) password only OR (2) password, PIN or fingerprint.

I don't want PIN as a sign in option. But I have to enable PIN via "Windows Hello" before enabling Fingerprint sign in.

And once I have fingerprint sign in enabled, if I remove the PIN I lose both PIN and fingerprint sign in options.

Any ideas how I can set up password and fingerprint as my only two sign in options?