Windows 10: Windows Hello Pin is unavailable

Discus and support Windows Hello Pin is unavailable in Windows Hello & Lockscreen to solve the problem; After Updating Windows 10 last year, it automatic changed my windows account from local admin to Microsoft account. My pin that I set is gone and I... Discussion in 'Windows Hello & Lockscreen' started by faiijew, Jan 5, 2021.

  1. faiijew Win User

    Windows Hello Pin is unavailable


    After Updating Windows 10 last year, it automatic changed my windows account from local admin to Microsoft account. My pin that I set is gone and I have to use Microsoft password e-mail instead. It is very long when I'm in rush hour. I can't set up my new pin. The Add button turned grey Other options are grey too.. I don't want to change Microsoft account password. I have done many fix methods such as Delete the NGC folder ,Using Group policy settings and Using Registry settings if you have Windows 10 Home installed and they aren't work. Now, I change to local admin and Add is still grey.

    Can you help me fix this problem?

    :)
     
    faiijew, Jan 5, 2021
    #1
  2. loftus49 Win User

    Win10/HP Pavillion - PIN "unavailable"

    Using Win10 on an HP Pavillion Gaming Laptop

    PIN went away. Now when I go into create a PIN I get "Something went wrong. Try again later". The step prior is: Start.>Settings>Accounts>Sign in Options>Windows Hello PIN and it reads "This options is currently unavailable - click to learn more". I
    followed the steps suggested, but they don't work

    Suggestions?.
     
    loftus49, Jan 5, 2021
    #2
  3. Anne Ros Win User
    Login with PIN and Hello

    Hi Jean,

    Windows 10 includes multiple options to sign-in to your account, including the ability to sign-in using a PIN and Windows Hello, which uses facial recognition. For us to provide a solution suited to your concern, we need additional information. Can
    you answer the questions below?

    • How are you setting the PIN and Hello?
    • Which build version of Windows is your PC running on?
    • Were there any error codes or messages?

    In the meantime, we suggest that you follow the steps below on how to set up PIN.

    • Open Settings.
    • Select Accounts.
    • Click Sign-in options.
    • Click the Add button for the PIN and set your PIN.
    • Do the same for the Windows Hello.

    Looking forward to your response.
     
    Anne Ros, Jan 5, 2021
    #3
  4. Windows Hello Pin is unavailable

    Windows Hello PIN now unavailable

    Hi,



    Thank you for writing to Microsoft Community Forums.



    We understand the concern as you are having difficulties in setting the login PIN for your Windows 10 PC. In order to get clarity and to assist you accordingly, please reply with the answers to the questions below:



    • What is the Windows 10 Version and Build installed? (Type winver in Windows search/Run command)
    • Are you aware of any changes on the PC prior to this issue?


    Meanwhile, we would suggest you to perform these steps after signing in to the user account using password and then check

    1. Sign-in to your Windows 10 Administrator account using password.
    2. Now; open your File Explorer and browse to the location:
      C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft
    3. Right click on the NGC folder and select
      Properties from the context menu.
    4. Under the "Security" tab, click on "Advanced" option.
    5. From the following window, next to the Owner section, click on the "change" link.
    6. Under the Enter the object name to select option, input
      Administrators if you are using administrator account, or the local user name.
    7. Click on Check Names and then
      OK
      .
    8. Once you have followed all these steps, you should be able to enter
      NGC folder. Delete all the files from the folder
    9. After removing contents of the NGC folder, add a PIN/Face/Fingerprint by following the path: Click on Start Menu > Settings app > Account Settings> Sign-in Options> Add a PIN/Face/Fingerprint.


    Regards,



    Aditya Roy

    Microsoft Community – Moderator
     
    Aditya_Roy, Jan 5, 2021
    #4
Thema:

Windows Hello Pin is unavailable

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