Windows 10: Windows hello pin keeps on saying incorrect

Discus and support Windows hello pin keeps on saying incorrect in Windows Hello & Lockscreen to solve the problem; Hi, I am writing about an issue I have the microsoft store. On my account, I have bought minecraft windows 10 edition to own, so now I am trying to... Discussion in 'Windows Hello & Lockscreen' started by oliver48953, Nov 9, 2020.

  1. Windows hello pin keeps on saying incorrect


    Hi, I am writing about an issue I have the microsoft store. On my account, I have bought minecraft windows 10 edition to own, so now I am trying to download it on my friend's computer however it asks me for a windows hello pin, so I type it in, but it says it is incorrect. I then reset it and tried again however it still says the same. Could somebody please help me fix this issue?​

    :)
     
    oliver48953, Nov 9, 2020
    #1
  2. Noor_Azam Win User

    Unable to setup Windows Hello, error: incorrect pin

    Hello,

    Thank you for writing to Microsoft Community Forums.

    May I know the complete error code or error message that you are receiving when you try to setup Windows Hello?

    Do you have any other user account on the computer?

    If yes, does Windows Hello work on that account?

    If Windows Hello is not setup on other account, please setup it up and check if it works so that we can narrow down the issue for you.

    I suggest to remove the pin and setup a new pin on the child account and check if it works with Windows Hello.

    Please follow the steps below to remove and re-add the PIN:

    • Press Windows logo key + I to open Settings.
    • Select Accounts.
    • Click on Sign-in options.
    • Under PIN, remove the pin. There will be prompt to enter password, enter the password and removed the PIN.
    • After the pin is removed, please click on
      Add to setup pin for the account.
    • After setting up a new PIN, try to set up Windows Hello.


    Hope it helps.

    Regards,

    Noor Azam S

    Microsoft Community – Moderator
     
    Noor_Azam, Nov 9, 2020
    #2
  3. Anne Ros Win User
    Login with PIN and Hello

    Hi Jean,

    Windows 10 includes multiple options to sign-in to your account, including the ability to sign-in using a PIN and Windows Hello, which uses facial recognition. For us to provide a solution suited to your concern, we need additional information. Can
    you answer the questions below?

    • How are you setting the PIN and Hello?
    • Which build version of Windows is your PC running on?
    • Were there any error codes or messages?

    In the meantime, we suggest that you follow the steps below on how to set up PIN.

    • Open Settings.
    • Select Accounts.
    • Click Sign-in options.
    • Click the Add button for the PIN and set your PIN.
    • Do the same for the Windows Hello.

    Looking forward to your response.
     
    Anne Ros, Nov 9, 2020
    #3
  4. Windows hello pin keeps on saying incorrect

    Log-in Pin is incorrect after Anniversary update


    I had the same issue after my update on Windows 10. I knew that my pin hadn't changed but it was saying it was incorrect. So I said that I forgot my pin and it started going through the steps to reset the pin entered my regular password and when the window popped up to set a new pin I said cancel and then I chose the option to set my pin later. I exited the screen, logged off logged back in, and set up a new pin which happened to be the same pin I had before and it worked. If this still doesn't work I can show step by step screen shots if you need. I have a surface 3 with Windows 10 fully updated 10.0.14393.0
     
    mattman565, Nov 9, 2020
    #4
Thema:

Windows hello pin keeps on saying incorrect

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