Windows 10: Windows Hello PIN Setup wants me to sign in with a wrong username

Hello,


I am trying to setup my Windows Hello PIN. After clicking Add, I receive a prompt with a message saying "Because you're accessing sensitive info, you need to verify your password". This would be no problem at all, except... it wants me to sign in with a wrong username. The username it shows is an old one I had used several months ago and then changed. My windows login and my Microsoft account have been using the new username since then, but apparently for some reason Windows Hello PIN forgot to update its info.


The problem is: I can't login with the old username, because it is not recognized as existing. Message: "

[COLOR=rgba232, 17, 35, 1]Try entering your Microsoft account again. We don't recognise this one." [/COLOR]​

And when I click "Forgotten your password", it shows me the password recovery prompt... for my new username. This creates an absurd situation: I have a full control over my Microsoft account, but I can't use it to login to Windows Hello PIN, despite the fact that the same login works for Windows 10 itself.


Is there any way to force Windows Hello PIN to use the same username as Microsoft account / Windows login?

:)

 

Unable to setup Windows Hello, error: incorrect pin

Hello,

Thank you for writing to Microsoft Community Forums.

May I know the complete error code or error message that you are receiving when you try to setup Windows Hello?

Do you have any other user account on the computer?

If yes, does Windows Hello work on that account?

If Windows Hello is not setup on other account, please setup it up and check if it works so that we can narrow down the issue for you.

I suggest to remove the pin and setup a new pin on the child account and check if it works with Windows Hello.

Please follow the steps below to remove and re-add the PIN:

• Press Windows logo key + I to open Settings.
  
• Select Accounts.
  
• Click on Sign-in options.
  
• Under PIN, remove the pin. There will be prompt to enter password, enter the password and removed the PIN.
  
• After the pin is removed, please click on
  Add to setup pin for the account.
  
• After setting up a new PIN, try to set up Windows Hello.
  

Hope it helps.

Regards,

Noor Azam S

Microsoft Community – Moderator

 

Login with PIN and Hello

Hi Jean,

Windows 10 includes multiple options to sign-in to your account, including the ability to sign-in using a PIN and Windows Hello, which uses facial recognition. For us to provide a solution suited to your concern, we need additional information. Can
you answer the questions below?

• How are you setting the PIN and Hello?
• Which build version of Windows is your PC running on?
• Were there any error codes or messages?

In the meantime, we suggest that you follow the steps below on how to set up PIN.

• Open Settings.
• Select Accounts.
• Click Sign-in options.
• Click the Add button for the PIN and set your PIN.
• Do the same for the Windows Hello.

Looking forward to your response.

 

Remove sign in pin

Hi Joel,

Thank you for contacting Microsoft Community. Your interest in Windows 10 is much appreciated.

I suggest you to follow the below steps to remove the sign in pin/password options.

• In the search box type sign-in-option.
• Click on the sign-in-option.
• Then you can find password/pin/picture password.
• There you can remove the option and check.

Hope this information was helpful and do let us know if you need further assistance. We will be glad to assist.