Windows 10: Windows Hello PIN to Unlock Screen

Discus and support Windows Hello PIN to Unlock Screen in Windows Hello & Lockscreen to solve the problem; I have a Surface Book 2 Laptop. Was using facial recognition to open my locked screen. All of a sudden the computer started telling me that I... Discussion in 'Windows Hello & Lockscreen' started by gcmiller, Jun 18, 2020.

  1. gcmiller Win User

    Windows Hello PIN to Unlock Screen

    I have a Surface Book 2 Laptop. Was using facial recognition to open my locked screen. All of a sudden the computer started telling me that I couldn't open my locked screen without a Windows Hello PIN! I never installed Windows Hello nor can I install it because I use the Chrome browser!! Nor is there any information in my Microsoft account that says I have nor what to do to correct this!!! Someone, could you please help????

    gcmiller, Jun 18, 2020
  2. Anne Ros Win User

    Login with PIN and Hello

    Hi Jean,

    Windows 10 includes multiple options to sign-in to your account, including the ability to sign-in using a PIN and Windows Hello, which uses facial recognition. For us to provide a solution suited to your concern, we need additional information. Can
    you answer the questions below?

    • How are you setting the PIN and Hello?
    • Which build version of Windows is your PC running on?
    • Were there any error codes or messages?

    In the meantime, we suggest that you follow the steps below on how to set up PIN.

    • Open Settings.
    • Select Accounts.
    • Click Sign-in options.
    • Click the Add button for the PIN and set your PIN.
    • Do the same for the Windows Hello.

    Looking forward to your response.
    Anne Ros, Jun 18, 2020
  3. windows hello and pin


    This error code is usually caused by corrupted Windows system files. For better assistance, we would like to ask the following:

    • What happens when you're trying to set up Windows Hello or a pin on your computer?
    • Is there an error message displayed when setting up Windows Hello or a pin?
    • What troubleshooting steps have you done so far?
    • How did you reinstall Windows?

    Looking forward to your reply so we can provide the best resolution for you.
    Gerard Qui, Jun 18, 2020
  4. Windows Hello PIN to Unlock Screen

    Windows Hello face-unlock doesn't work, always ask me to enter a pin. Why?

    Hi Reynier,

    Windows Hello is a more personal, more secure way to get instant access to your
    Windows 10 devices using fingerprint or facial recognition. A
    on Windows Hello is recommended to ensure that you can still unlock and use your device even if you can't use your preferred biometric because the sensor is unavailable or not working properly.

    To resolve your concern, we suggest that you re-enroll Windows Hello and change how you want to sign in via Settings. To do this, follow the steps listed below:

    • Type Settings in the Search bar and press
    • Go to Accounts then Sign-in options.
    You can also use the below articles for more information about Windows Hello:

    Feel free to post back for an update and let us know if you need more help.
    Eileen Gal, Jun 18, 2020

Windows Hello PIN to Unlock Screen

  1. Windows Hello PIN to Unlock Screen - Similar Threads - Hello PIN Unlock

  2. hello windows pin

    in AntiVirus, Firewalls and System Security
    hello windows pin: Brand new Dell laptop with windows 10. When i first set it up I was promted to enter a PIN which I did. Now I want to remove it. Followed all the instructions.settings>accounts>signin options>windows hello pin. Message:windows hellp pin: this option is currently unavailable....
  3. Windows Hello Pin

    in Windows 10 Customization
    Windows Hello Pin: So for the last few months almost a year now, I have had to change my Windows hello Pin, the 8 digit pin number, about 15 times or so... when I go to my settings to change/remove/fix my pin number, it says that It is unavailable to me and to click to learn more, its the same...
  4. Problem with unlocking my laptop by using hello pin

    in Windows Hello & Lockscreen
    Problem with unlocking my laptop by using hello pin: Recently i have changed my Microsoft Hello pin.After changing the pin i am unable to unlock my laptop by both hellopin and by password.•This what happens when i try to unblock my laptop with hellopin "Something happened and your PIN isn't available. Choose another sign in...
  5. windows hello pin

    in Microsoft Windows 10 Store
    windows hello pin: when logging into the microsoft store it asks for the PIN. i said i forgot it so followed the instructions to “reset it” i got to the settings and it says “this option is currently unavailable- you must add a password before” so what do i do?...
  6. can't enter a pin on hello pin creation screen

    in Windows Hello & Lockscreen
    can't enter a pin on hello pin creation screen: I have a brand new HP desktop that I've never been able to use. It first asks for a password which I'm able to key. Then it goes to a create a hello pin entry screen. It doesn't allow me to enter anything. If I cancel or try to get out of the screen, it displays a message...
  7. Windows hello face unlock

    in Windows Hello & Lockscreen
    Windows hello face unlock: I am holding hp 14q cs0017tu pc bought in 2020 it has 720p cam in build but still its not compatible with windows hello face login feature so why it like that despite of having latest camera drivers loaded....
  8. Windows Hello PIN?

    in AntiVirus, Firewalls and System Security
    Windows Hello PIN?: I am on a standalone local Windows 10 account and just started to experiment with Windows Hello with a PIN. Just have a few questions. Is it more secure than having a local account password? Is Windows Hello on NON-Domain joined accounts the same as Windows Hello For...
  9. Log In/Unlock PIN

    in AntiVirus, Firewalls and System Security
    Log In/Unlock PIN: Hello There With my new HP Laptop running W10 Home I have met with this trouble on returning from a journey after 12 days. I had a PIN. When I put that, it's returned as incorrect. When I changed log in option to MS Ac and key the Password common across other devices,...
  10. Cannot enter PIN on unlock screen

    in Windows 10 Customization
    Cannot enter PIN on unlock screen: I have an HP Envy. Recently, the unlock screen has the PIN field locked so I cannot enter my PIN to unlock Windows 10. I type the PIN anyhow. After a while, if I keep tapping the screen, it shows that it received the 4 digits, but then I wait again. Often it goes back so that...