Windows 10: Windows Hello, security key just keeps loading and won't let me setup the fingerprint scanner

Discus and support Windows Hello, security key just keeps loading and won't let me setup the fingerprint scanner in Windows Hello & Lockscreen to solve the problem; Hi, I recently brought a fingerprint scanner and wanted to use it on my desktop, but when i tried to setup security key in sign-in options, it just... Discussion in 'Windows Hello & Lockscreen' started by Kiwiong, May 11, 2020.

  1. Kiwiong Win User

    Windows Hello, security key just keeps loading and won't let me setup the fingerprint scanner


    Hi,

    I recently brought a fingerprint scanner and wanted to use it on my desktop, but when i tried to setup security key in sign-in options, it just keeps loading and shows the message "insert your security key into the usb port" until a certain time and it just disappear without letting me set up windows hello, i even tried reinserting the device but it still doesn't work. I have check on device manager that the biometric device is detected and i even did everything on other thread to resolve the issue such as updating windows I have the latest windows version, update biometric device no updates available, uninstalling biometric device, etc but it stills doesn't work and i can't find anymore solution to the problem.


    Please help me if anyone have the same problem and have resolved it.

    :)
     
    Kiwiong, May 11, 2020
    #1
  2. Joker29 Win User

    Hello fingerprint scanner

    Hardware is Dell Latitude E653 with the built-in Broadcom fingerprint scanner. Windows 10 just upgraded put in the current Dell drivers, nothing in Device Manager showing an issue. Went to put in a fingerprint so login would be by fingerprint instead of
    typing password. Hello never seems to register my fingerprint. I have sat there swiping for up to 5 minutes and it just keeps saying to keep swiping. Are there any trouble shooting steps I can try? I have run the hardware trouble shooter. It claimed to have
    fixed something but it never said what.
     
    Joker29, May 11, 2020
    #2
  3. Windows Hello Fingerprint Setup not working

    I have same issue with my laptop HP DV6 Pavilion.WIndows hello finger print setup is not working even after this above solution .When i setup finger print sensor i recieve error something went wrong.
     
    ZahidHussain_210, May 11, 2020
    #3
  4. Nikhar_K Win User

    Windows Hello, security key just keeps loading and won't let me setup the fingerprint scanner

    Windows Hello Fingerprint issue

    Hi Rajesh,



    Thank you for writing to Microsoft Community Forums.



    We understand that you are unable to use Windows Hello Fingerprint to sign in to Windows. It would be great if you can reply with the details requested below:



    • When you say, “I am not getting the option to log-in into windows using fingerprint.” What login options do you see on the login screen?
    • What happens when you try to use the Windows Hello Fingerprint scanner to login to Windows?
    • Were you able to use the Windows Hello Fingerprint to login to Windows earlier?


    Ideally, on the login screen, you will see Sign-in options that allows you to use different sign-in methods to login to Windows.



    As you have mentioned that you are able to use the Fingerprint scanner on websites, I would suggest you to refer the steps mentioned below and see if that helps:



    1. On the login screen, click on Sign-in options.
    2. Click on the Fingerprint icon, scan the Fingerprint, and see if you are able to sign in.


    Refer the screenshot below:




    Windows Hello, security key just keeps loading and won't let me setup the fingerprint scanner fc087693-5104-47d8-960f-4d6097885918?upload=true.jpg




    If the issue persists, try removing the Fingerprint and add it again. Refer the steps mentioned below:



    1. Press Windows key + I, to open
      Settings
      .
    2. Click on Accounts and click on
      Sign-in options
      on the left pane.
    3. Now, click on Windows Hello Fingerprint and click on
      Remove.
    4. Follow the on-screen instructions to remove the Fingerprint.
    5. Once done, click on Set up and follow the on-screen instructions to add the Fingerprint.


    Let us know how it goes.



    Regards,

    Nikhar Khare

    Microsoft Community - Moderator
     
    Nikhar_K, May 11, 2020
    #4
Thema:

Windows Hello, security key just keeps loading and won't let me setup the fingerprint scanner

Loading...
  1. Windows Hello, security key just keeps loading and won't let me setup the fingerprint scanner - Similar Threads - Hello security key

  2. Microsoft Fingerprint Scanner - Windows & Hello Compatibility

    in Windows Hello & Lockscreen
    Microsoft Fingerprint Scanner - Windows & Hello Compatibility: Hi, After looking hard, I managed to download a driver that identifies this unit in Windows 10 64bits. However, the Windows hello doesn´6 recongnize it has an digital authentication unit. Message: "We couldn't find a fingerprint scanner compatible with Windows Hello...
  3. Windows Hello Fingerprint Setup issue.

    in Windows Hello & Lockscreen
    Windows Hello Fingerprint Setup issue.: I am using Dell Inspiron 5580 with Windows 10. Recently my laptop got repaired by Dell due to some technical issues. After the repair work got completed I tried to login the Fingerprint sensor wasn't able to detect the fingerprint. Although the fingerprints were added...
  4. Couldn't find a fingerprint scanner compatible with Windows Hello Fingerprint

    in Windows Hello & Lockscreen
    Couldn't find a fingerprint scanner compatible with Windows Hello Fingerprint: Hi there My fingerprint scanner on my HP Envy stopped working a few days ago. I receive an error message when viewing the sign in options "Couldn't find a fingerprint scanner compatible with Windows Hello Fingerprint". I've checked Device Manager to ensure that it is set...
  5. Microsoft Hello will not enter setup for fingerprints

    in Windows Hello & Lockscreen
    Microsoft Hello will not enter setup for fingerprints: I have a new HP Envy 13 inch laptop. The fingerprint setup worked fine as part of the initial computer setup, but about a week later the fingerprint stopped logging in so I deleted the old fingerprints in Windows Hello and tried to setup new ones. However, when I hit the...
  6. windows hello face and fingerprint setup not working

    in Windows Hello & Lockscreen
    windows hello face and fingerprint setup not working: my windows hello face and fingerprint setup not working. Its saying this option is currently unavailable. I am having ASUS laptop. https://answers.microsoft.com/en-us/windows/forum/all/windows-hello-face-and-fingerprint-setup-not/e32e02b9-d095-45f6-b474-be672f7ce6bb
  7. Settings will not let me manage Windows Hello (fingerprint and PIN)

    in Windows Hello & Lockscreen
    Settings will not let me manage Windows Hello (fingerprint and PIN): I have an HP Envy which comes with Fingerprint, and I have previously set up and used PIN to log in to my computer. Now it won't let me use either and I can't manage them either. It's showing the same message you see, and when I click it says "Something went wrong. Try again...
  8. Windows Hello and fingerprint scanner suddenly nonfunctional

    in Windows Hello & Lockscreen
    Windows Hello and fingerprint scanner suddenly nonfunctional: After rebooting this morning my lockscreen no longer has a fingerprint option. In fact, the biometrics seem to be gone completely - neither Hello Face nor fingerprint options are present in Sign-in Options, just the blurbs that no Hello-compatible devices, camera or...
  9. Windows Hello Fingerprint Scanner Not Working

    in AntiVirus, Firewalls and System Security
    Windows Hello Fingerprint Scanner Not Working: I have no idea what went wrong. It stopped working a few day ago with no noticeable change. Just went in and tried to reprogram it in because maybe my fingerprint changed or something crazy like that?? So I go to touch it, it gets to the 'touch the scanner again' screen and...
  10. windows hello/fingerprint not allowing setup

    in User Accounts and Family Safety
    windows hello/fingerprint not allowing setup: win10 enterprise - new machine that i'm setting up - xps 9560. so - if i try to set up a fingerprint, i just get a flash screen of something opening/closing - too fast to screen-capture or see. yes, i have the synaptics drivers and they appear to be working by device...