Windows 10: Windows Hello Setup Face Recognition Not Working - PC

Discus and support Windows Hello Setup Face Recognition Not Working - PC in Windows Hello & Lockscreen to solve the problem; Hello, I had Windows Hello set up at one point, but over time it ceased to work. Every time I attempt to set up my face ID, I get to the screen... Discussion in 'Windows Hello & Lockscreen' started by MichaelSinnott, May 12, 2020.

  1. Windows Hello Setup Face Recognition Not Working - PC


    Hello,


    I had Windows Hello set up at one point, but over time it ceased to work. Every time I attempt to set up my face ID, I get to the screen where it says center your face in the picture, and my webcam lights flash indicating it is scanning, but it never goes passed this point. I have exhausted many different options when it comes to troubleshooting: update drivers, reinstall drivers, software updates, rolling back software and drivers, etc. and nothing seems to be working.

    :)
     
    MichaelSinnott, May 12, 2020
    #1

  2. Windows Hello Face Recognition Set up

    Hi,

    Please provide us below details to assist you better,

    • How exactly you are trying to setup Windows Hello Face Recognition?
    • What is the error you are getting, while trying to setup Windows Hello Face Recognition?

    A regular webcam will not work with Windows Hello. Windows 10 features Windows Hello, which provides new ways to authentication using biometrics including facial recognition.
    Since this is essentially 3-d detection, a camera with a specialized illuminated infrared camera is required.

    I suggest you to try the below steps to setup Windows Hello Face Recognition and check if it helps.


      • Open up "Settings" and click on "Accounts," then "Sign-in options."

      • You need to set up a PIN code before you're allowed to use Windows Hello. So hit the "Add" button under "PIN" to set that up. Once you've done that the options to set up Windows Hello will unlock.

      • You'll now see which options are available to set up under Windows Hello, Since we're looking at facial unlock you'll see an option for "Face." Click on "Set Up."

      • The next screen will give you a little background on what Windows Hello is. Click on "Get started".

      • The next step could happen incredibly quickly. Position yourself so your face is in the center of the frame that appears on screen. The camera will then do what it needs to do to register your face.

      • Once you're set up you have an option that allows you to improve recognition.

      • Now, when you go back to Settings you'll have the option again to improve recognition, remove your face, a toggle to turn on unlocking your PC when it sees your face and an added security option that will require you to turn your head
        left and right for verification.

    For more information, refer to the below link:

    Biometric Facial Recognition – Windows Hello - Microsoft

    Hope this information helps. Get back to us if you have any more queries on windows.

    Thank you.
     
    Krishna Priya V, May 12, 2020
    #2
  3. Trepr Ltd Win User
    Windows 10 OS - face recognition setup doesn't work

    I am trying to setup face recognition in my laptop but it doesn't work at all. There are no options to recognize face or it doesn't proceed to next screen.

    Steps Followed:

    1. Opened Sign-in option screen

    2. Clicked Face Recognition Setup

    3. Windows Hello Setup screen opened

    4. It asks "Make sure your face is centered in the frame"

    5. It doesn't proceed next and there is no option other than "Cancel" button.

    Please help.

    Moved From:

     
    Trepr Ltd, May 12, 2020
    #3
  4. Windows Hello Setup Face Recognition Not Working - PC

    Windows Hello Face Recognition Set up

    I have a new Inspiron 15 laptop with Windows 10. My Windows Hello Face recognition setup is not working. Any suggestions as to what I can do?
     
    glendahanna, May 12, 2020
    #4
Thema:

Windows Hello Setup Face Recognition Not Working - PC

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