Windows 10: Windows Hello Setup Pin not working

Discus and support Windows Hello Setup Pin not working in Windows Hello & Lockscreen to solve the problem; Me and my... friend are logging into Microsoft store with secondary accounts on each other's desktop computers. We both have pins to sign in. It... Discussion in 'Windows Hello & Lockscreen' started by DatAtlas, Nov 16, 2018.

  1. DatAtlas Win User

    Windows Hello Setup Pin not working


    Me and my... friend are logging into Microsoft store with secondary accounts on each other's desktop computers. We both have pins to sign in. It prompts us to enter our passwords which we do correctly. It then says "Set up your account with Windows Hello". To continue, we must both enter our pins. In short, it says they are both incorrect when we just used them to login on our own PCs.


    Any suggestions or fixes to this?

    :)
     
    DatAtlas, Nov 16, 2018
    #1
  2. Anne Ros Win User

    Login with PIN and Hello

    Hi Jean,

    Windows 10 includes multiple options to sign-in to your account, including the ability to sign-in using a PIN and Windows Hello, which uses facial recognition. For us to provide a solution suited to your concern, we need additional information. Can
    you answer the questions below?

    • How are you setting the PIN and Hello?
    • Which build version of Windows is your PC running on?
    • Were there any error codes or messages?

    In the meantime, we suggest that you follow the steps below on how to set up PIN.

    • Open Settings.
    • Select Accounts.
    • Click Sign-in options.
    • Click the Add button for the PIN and set your PIN.
    • Do the same for the Windows Hello.

    Looking forward to your response.
     
    Anne Ros, Nov 16, 2018
    #2
  3. Not able to setup Windows Hello PIN

    I performed clean boot as suggested and it did not make any difference.

    The PIN setup windows opened like before with no boxes to enter PIN.

    Please suggest.
     
    RajatPal7626, Nov 16, 2018
    #3
  4. Windows Hello Setup Pin not working

    Not able to setup Windows Hello PIN

    Hi,

    The issue you're experiencing with setting up Windows Hello PIN might be due to a variety of reasons, and that is what we are going to find out. For us to provide better assistance, we would need you answer the following questions:

    • What is the make and model of the device where you are trying to set up the Windows Hello PIN?
    • Are you using your work computer?

    Looking forward to your response.
     
    Darleen Pen, Nov 16, 2018
    #4
Thema:

Windows Hello Setup Pin not working

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