Windows 10: Windows Hello Sign In doesn't work after Windows 10 2004 version Update

Discus and support Windows Hello Sign In doesn't work after Windows 10 2004 version Update in Windows Hello & Lockscreen to solve the problem; Hi, I am using a Dell XPS 15 9560..... I recently updated the windows version to Windows 10 2004 version. Now the FINGERPRINT READER and FACE... Discussion in 'Windows Hello & Lockscreen' started by Vasishtha Avadhani, Aug 26, 2020.

  1. VASISHTHA AVADHANI
    Vasishtha Avadhani Win User

    Windows Hello Sign In doesn't work after Windows 10 2004 version Update


    Hi,


    I am using a Dell XPS 15 9560..... I recently updated the windows version to Windows 10 2004 version. Now the FINGERPRINT READER and FACE RECOGNITION have stopped working saying that "We can't find a fingerprint scanner/camera compatible with Windows Hello Fingerprint".


    When I try Update Driver in device manager - it sayd that the latest version is already installed...

    I have tried finding drivers for the fingerprint reader, but the latest on Dell Drivers Site is of 2016 build which I had downloaded and tried too..... NO USE...


    I also tried the device manager > uninstall the driver for Synaptics fingerprint reader........ DIDN'T WORK....

    Also I have changed the Windows Biometric Service to Automatic..... Also did the start and stop thing....... NO USE.....


    The roll back driver option isn't available in the device manager i.e. it is there but not selectable

    So if there is some other idea please let me know.....

    I saw that there was a GOODIX driver available on dell site a recent version...... Is it possible that the Synaptics reader is not working because they haven't updated the driver to be compatible with the new Windows 10 2004 version? That would be my best gues..... SO please update the driver ...

    Cheers.

    :)
     
    Vasishtha Avadhani, Aug 26, 2020
    #1
  2. BETOLP
    BetoLP Win User

    Windows doesn`t start. Authomatic repair doesn`t work.

    Thanks again!!

    I`m sorry I had not noticed that the text on the picture was in spanish. It says that windows has replaced some damaged clusters in "name" file and "directory". Then, at the end "an unspecified error occurred (75736e6a726e6c2e 4f6)".

    I`ll do it and I`ll be updating this thread when I have the report.

    - - - Updated - - -

    I ran SeaTools. These are the results:

    Windows Hello Sign In doesn't work after Windows 10 2004 version Update [​IMG]


    Does it mean my HDD is useless?
     
    BetoLP, Aug 26, 2020
    #2
  3. PUMA99DK|
    puma99dk| Win User
    Windows 10 update doesn't work

    Is this the only Windows 10 device u have that fails to update?
     
    puma99dk|, Aug 26, 2020
    #3
  4. X800
    X800 Win User

    Windows Hello Sign In doesn't work after Windows 10 2004 version Update

    Windows 10 update doesn't work

    I have tried to find on google an answer to this error (0x80070006) on windows update. But nothing is working for me *Frown Windows Hello Sign In doesn't work after Windows 10 2004 version Update :( .
    I have tried following
    Windows 10 update troubleshooter all ok.
    net stop wuauserv
    net stop bits
    Then I deleted the files in C:\Windows\SoftwareDistribution
    net start wuauserv
    net start bits
    I have scanned integrity of the operating system and no faults found.
    Help.....
     
    X800, Aug 26, 2020
    #4
Thema:

Windows Hello Sign In doesn't work after Windows 10 2004 version Update

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