Windows 10: windows hello sign-in options are unavailable on my laptop

Discus and support windows hello sign-in options are unavailable on my laptop in Windows Hello & Lockscreen to solve the problem; Hi. My laptop is Dell new XPS with win10 pro. I can still use my fingerprint and PIN to sign in to my laptop, but I cannot change or remove them. Does... Discussion in 'Windows Hello & Lockscreen' started by huanx, Nov 24, 2021 at 6:12 PM.

  1. huanx Win User

    windows hello sign-in options are unavailable on my laptop


    Hi. My laptop is Dell new XPS with win10 pro. I can still use my fingerprint and PIN to sign in to my laptop, but I cannot change or remove them. Does anyone know what happens? How can I solve this problem?

    :)
     
  2. Nikhar_K Win User

    Windows Hello Face Sign In Option Unavailable

    Hi,



    Thank you for writing to Microsoft Community Forums.



    I appreciate the efforts taken by you in resolving the issue. I understand that you are unable to use Windows Hello Face and PIN on your computer. I’ll certainly assist you with the issue.



    However, please let us know:



    • Are you aware of any changes made to the computer prior to this issue?


    You may want to refer the troubleshooting steps mentioned below and see if that helps:



    Reset Windows Hello Biometric Database:



    1. Press Windows key + R, to open Run dialog box.
    2. Type services.msc and click on OK.
    3. Look for Windows Biometric Service, double click on it and click on Stop.
    4. Now, go to C:\Windows\System32\WinBioDatabase, take a backup of all the files inside the WinBioDatabase folder.
    5. After taking a backup of the files, delete all the files.
    6. Now, open Services by following step 1 and 2, and restart the Windows Biometric Service.
    7. Go to Start >> Settings >> Accounts >> Sign-in options and register the Face data again.


    You may want to refer the suggestions provided by EddyK
    replied on ‎03-29-2020 in the thread
    Windows sign-in options "currently unavailable"
    .



    Let us know the results, we will be glad to help you further.



    Regards,

    Nikhar Khare

    Microsoft Community - Moderator
     
  3. samiewell Win User
    Windows Hello - This option is currently unavailable

    I used to use PIN and fingerprint to sign in to my laptop but suddenly it stopped working and I was forced to use my password. When I checked my sign-in options, it says that Windows Hello sign-in options are unavailable. I have checked to make sure that
    my system is up to date. How can I get my Windows Hello options back?
     
  4. BrentNevs Win User

    windows hello sign-in options are unavailable on my laptop

    All Windows Hello sign-in options are unavailable


    windows hello sign-in options are unavailable on my laptop fc2c6f9a-5949-4e47-98a0-d7b5d8e97f3b?upload=true.png
    I
    just purchased a ASUS Zenbook Flip S and Windows Hello worked when I set up my laptop, however right after setup, Face, Fingerprint and PIN sign-in options all say "This option is currently unavailable". I only set up PIN and Fingerprint during setup and I
    can still sign-in with them no problem, I just can't access them in settings.
     
Thema:

windows hello sign-in options are unavailable on my laptop

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