Windows 10: Windows Hello sign in options stopped working

Discus and support Windows Hello sign in options stopped working in Windows Hello & Lockscreen to solve the problem; I've been using the Windows Hello fingerprint to sign into my Thinkpad T460S for the past 3 years when it stopped working all of a sudden, along with... Discussion in 'Windows Hello & Lockscreen' started by vivide3, May 21, 2020.

  1. vivide3 Win User

    Windows Hello sign in options stopped working


    I've been using the Windows Hello fingerprint to sign into my Thinkpad T460S for the past 3 years when it stopped working all of a sudden, along with the Windows Hello PIN.


    Now all Windows Hello options say they are currently unavailable, and when clicked into, that something went wrong see screenshot below. As such I can't even delete or change the PIN / fingerprint I had set up before.


    Windows Hello sign in options stopped working ae6e9ced-1909-45b5-8bde-8c72d22a6bf5?upload=true.png

    I've looked into previous threads and have not been able to find an answer. I'm not in a group so not on Windows Hello for Business.

    I have tried checking C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\NGC but that folder is already empty

    The drivers are up to date - if I make a new local account the PIN and fingerprint does work, but for that account only. The problem still exists on my main account and I would prefer not having more than one account on my computer.


    Help fixing this would be greatly appreciated!

    :)
     
    vivide3, May 21, 2020
    #1

  2. My hello sign in stopped working.

    Hi,

    This problem that started after installing the last Windows update might be caused by outdated or corrupted device drivers. For us to better assist you, we'll be needing additional information:

    • Are you pertaining on Windows Hello sign-in? If yes, does it mean that the facial recognition is not working?
    • Is there an error message displayed when using Windows Hello?

    Meanwhile, it is better to check the status of Windows Hello sign-in option in your computer. To check the Windows Hello status, follow these steps:

    • Click the Start button and select the Settings
      icon.
    • Choose Accounts from the list.
    • Select Sign-in options in the left pane of the window.
    • Under Windows Hello, kindly check the status of it.

    As an initial troubleshooting step, we suggest keeping the device drivers like camera driver up-to-date. For your reference, check this article on how to
    update drivers in Windows 10.

    We'll keep an eye out for your response.
     
    Gerard Qui, May 21, 2020
    #2
  3. Windows 10 Hello Missing from signing options

    It is obvious you did not read my question, because all those things were listed in my question. I have found the answer for all those who have the surface pro 3 and surface pro 4 keyboard with fingerprint reader. If you can not see the windows hello setup
    in the sign in option, do the following and it will work every time:

    Here are the steps that might fix our current problem regarding the windows Hello:



    • Press and hold (or right-click) the Start button, and select Command Prompt (Admin).
    • Stop the biometric service by typing net stop wbiosrvc.
    • Delete the fingerprint template database (assuming C:\ is your system drive) by typing
      del C:\windows\system32\WinBioDatabase\DB192749-088D-2130-13F0-E6129F1E2BEA.DAT.
    • Go to Start, and select Settings > Accounts >
      Sign-in options, and under Windows Hello, select
      Set Up > Get Started to re-enroll your fingerprint.
    If does not appear after this time setup up a pin sign in and then windows hello will appear.
     
    ROBERTCOPELAND, May 21, 2020
    #3
  4. Windows Hello sign in options stopped working

    Face sign in is missing in windows hello

    Hi Suvajit,

    Thanks for posting your query on Microsoft Community.



    As per your query, I suggest you to change the Sign In option and check if it helps.

    To change Sign In option, follow the below steps.


    • Type Setting in the search area on the taskbar and select
      Settings.

    • Select Accounts.

    • Select Sign In option on the left panel.


    Reply to us with the status of your issue. We will be happy to assist you.
     
    Santosh_Rai, May 21, 2020
    #4
Thema:

Windows Hello sign in options stopped working

Loading...
  1. Windows Hello sign in options stopped working - Similar Threads - Hello sign options

  2. Sign-in Options windows Hello face

    in Windows Hello & Lockscreen
    Sign-in Options windows Hello face: "we couldn't find a camera compatible with windows hello face" why this message?? And is there any solution to it?? HP Laptop 15-bs0xx https://answers.microsoft.com/en-us/windows/forum/all/sign-in-options-windows-hello-face/41617f6d-7a44-4156-91b0-7090c1fa8fc9
  3. Windows Hello Face Sign In Option Unavailable

    in Windows Hello & Lockscreen
    Windows Hello Face Sign In Option Unavailable: My Windows Hello Face was working perfectly until recently both my Windows Hello Face and the Windows Hello PIN stopped working, so I could only use my password to sign in. I tried to set it up again in settings but it says that "This option is currently unavailable", and...
  4. Windows Hello options not working

    in Windows Hello & Lockscreen
    Windows Hello options not working: Upon updating the BIOS in my HP Envy x360 I was prompted to set up my pin and fingerprint again. After doing this i wanted to set up a second fingerprint, as i had before, but am unable to use any of the options through windows hello in settings, i updated my fingerprint...
  5. Windows Hello Face Sign in option unavailable

    in Windows Hello & Lockscreen
    Windows Hello Face Sign in option unavailable: i have purchase new laptop and i want to login though hello face but it says "We can't find a camera compatible with Windows Hello Face". What is the problem?. my camera option also not working properly. how can i fix the problem..... attached the file also. System Info...
  6. Windows Hello Options Not Working

    in Windows Hello & Lockscreen
    Windows Hello Options Not Working: Hello everyone : This morning I booted up my Windows 10 HP Omen. I have a short and sweet pin that I normally use as my password. At sign in the laptop prompted me that I needed to update my pin. I did not see a way to bypass this, so I figured I'd update my pin, log in,...
  7. Hello sign on option

    in Windows Hello & Lockscreen
    Hello sign on option: The "Hello" sign in option has gone away after a windows 10 update, how do I get it working again? https://answers.microsoft.com/en-us/windows/forum/all/hello-sign-on-option/5399503e-1b36-4554-859c-ff1542ba0347
  8. Facial Recognition - Windows Hello Sign-In Option not Working

    in Windows Hello & Lockscreen
    Facial Recognition - Windows Hello Sign-In Option not Working: After installing a windows update today, I am unable to unlock my laptop using facial recognition or Windows Hello. I have been using Windows Hello since Oct, 2018 but today it shows me the following message in 'Sign-In Settings' page: Windows Hello is not available on this...
  9. Face Sign-In Option Stopped Working

    in Windows Hello & Lockscreen
    Face Sign-In Option Stopped Working: facial recognition sign-in worked well until about a week or so ago.... checked account settings, and under sign-in options (windows hello), it says "face and fingerprint recognition are not available on this device"... the only thing I did after experiencing this was to...
  10. Windows Hello and Fingerprint Sign-In Option Working then COMPLETELY DISAPPEARED>...

    in AntiVirus, Firewalls and System Security
    Windows Hello and Fingerprint Sign-In Option Working then COMPLETELY DISAPPEARED>...: I have a 3 month old ASUS Q525U Ntebook PC that came with fingerprint pad within the touchpad area and that is how I have been signing in consistently...until suddenly prompted with PIN or Password sign-in option and fingerprint not an option. This happened once before...