Windows 10: Windows Hello Sign in

Dear Community,We Just bought HP spectre for this user and installed windows 10 pro in it.We initiated pin using Windows Hello Sign in feature. Now the problem is that user forgot her pin and when we try to reset it on startup it gives the below message.What do you suggest I should do now?

:)

 

My hello sign in stopped working.

Hi,

This problem that started after installing the last Windows update might be caused by outdated or corrupted device drivers. For us to better assist you, we'll be needing additional information:

• Are you pertaining on Windows Hello sign-in? If yes, does it mean that the facial recognition is not working?
• Is there an error message displayed when using Windows Hello?

Meanwhile, it is better to check the status of Windows Hello sign-in option in your computer. To check the Windows Hello status, follow these steps:

• Click the Start button and select the Settings
  icon.
• Choose Accounts from the list.
• Select Sign-in options in the left pane of the window.
• Under Windows Hello, kindly check the status of it.

As an initial troubleshooting step, we suggest keeping the device drivers like camera driver up-to-date. For your reference, check this article on how to
update drivers in Windows 10.

We'll keep an eye out for your response.

 

Face sign in is missing in windows hello

Hi Suvajit,

Thanks for posting your query on Microsoft Community.



As per your query, I suggest you to change the Sign In option and check if it helps.

To change Sign In option, follow the below steps.

• 
  Type Setting in the search area on the taskbar and select
  Settings.
  
• 
  Select Accounts.
  
• 
  Select Sign In option on the left panel.
  

Reply to us with the status of your issue. We will be happy to assist you.

 

windows hello

Hello,

Windows Hello is a more personal way to sign in to your Windows 10 devices with just a look or touch.

You can change the Windows Hello settings by following these steps:

• Open Settings.
• Select Accounts.
• Under Sign-in options, you can change and choose the way you want to sign-in.

We'll keep an eye out for your response.