Windows 10: Windows Hello stopped working in Windows 11. Did all the Tech 101 stuff remove biometric...

After upgrading to Windows 11, Windows Hello Facial recognition stopped working. I had to switch to PIN authentication.Patched to latest Release Preview patch and still no luck.

:)

 

Windows hello facial recognition has stopped working,biometrics missing.

Window Hello facial recognition has stopped working .I have tried all the advice I can find on the web to fix it ,but have managed to remove the biometrics from the device manager list. I've searched for a replacement download but couldn't find anything.
I'm using a Surface Pro 4. Any Suggestions?

 

Hello stopped working

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that you are unable to use Windows Hello face on your Surface Laptop 2. I’ll certainly assist you with the issue.



However, please let us know:

• Are you aware of any changes made to the computer prior to this issue?
  
• Which build version of Windows 10 is installed on the computer? To check type:
  winver in the search bar on the Taskbar and hit
  Enter.
  

Let us try a couple of troubleshooting steps and check:



Reset Biometric Database:



Try resetting the Windows Hello Biometric Database and check if that helps. Please follow the steps mentioned below:

1. Press Windows logo key + R, to open
   Run dialog box.
   
2. Type services.msc and click on
   OK.
   
3. Look for Windows Biometric Service, double click on it and click on
   Stop.
   
4. Now, go to C:\Windows\System32\WinBioDatabase, take a backup of all the files inside the
   WinBioDatabase folder.
   
5. After taking a backup of the files, delete all the files.
   
6. Now, open Services by following step 1 and 2, and restart the
   Windows Biometric Service.
   
7. Go to Start >> Settings >> Accounts >> Sign-in options and register the Face data again.
   

If the issue persists, refer the steps mentioned below:

1. Press Windows logo key + E, to open
   File Explorer.
   
2. Navigate to C:\Windows\System32\WinBioPlugIns\FaceDriver.
   
3. You will find two files, HelloFace.inf and
   HelloFaceMigration.inf, right click on each file and select Install.
   
4. Restart the computer.
   

Let us know how it goes.



Regards,

Nikhar Khare

Microsoft Community - Moderator

 

Windows Hello Fingerprint not working

This is still not working after doing all those steps, please help after the Windows update it stopped working and it says the following : we couldn't find a fingerprint scanner compatible with windows hello fingerprint.

After taking all the steps you suggested on here it says i have the latest update.