Windows 10: Windows Hello stopped working - "something went wrong"

I have a surface pro 6 running windows 10 pro.

About a week ago windows hello & windows pin stopped working.

In settings, I cannot enable windows hello, it is greyed out, with an error saying "something went wrong. try again later"(see image below).


Ive tried:

- deleting and reinstalling the biometric device driver.

- deleting the contents of the NGC directory.


Neither have made any difference.

I think that cumulative update kb4512508 may have caused this as before that got installed, windows hello worked.


Appreciate any advice on what to try next.




I

:)

 

My hello sign in stopped working.

Hi,

This problem that started after installing the last Windows update might be caused by outdated or corrupted device drivers. For us to better assist you, we'll be needing additional information:

• Are you pertaining on Windows Hello sign-in? If yes, does it mean that the facial recognition is not working?
• Is there an error message displayed when using Windows Hello?

Meanwhile, it is better to check the status of Windows Hello sign-in option in your computer. To check the Windows Hello status, follow these steps:

• Click the Start button and select the Settings
  icon.
• Choose Accounts from the list.
• Select Sign-in options in the left pane of the window.
• Under Windows Hello, kindly check the status of it.

As an initial troubleshooting step, we suggest keeping the device drivers like camera driver up-to-date. For your reference, check this article on how to
update drivers in Windows 10.

We'll keep an eye out for your response.

 

Windows Hello Randomly Stopped Working?

Hi Gloria,

As an initial troubleshooting step, I suggest running the automated troubleshooter to scan your computer, identify the problems, and attempt to fix the issues automatically. You may refer to the steps below:

1. Press Windows key + R and type Control Panel.
2. Type troubleshooting in the search bar and click on Troubleshooting.
3. Click on Hardware and Devices.
4. Follow the steps from the wizard to run the troubleshooter.

If the troubleshooter can't identify or fix the problem, it's possible that you might be missing the latest updates for the biometric device driver. See if an update for your device is available or see if uninstalling and reinstalling the driver resolves
the issue.

1. Select the Start button, type Device Manager, and select it from the list of results.
2. Expand one of the categories to find the name of your device, then right-click (or tap and hold) it, and select Update Driver. For biometric devices, expand the
   Biometric devices category, right click the device name, and select Update Driver.
   
3. Select Search automatically for updated driver software.
   
4. If Windows doesn't find a new driver, you can try looking for one on the device manufacturer's website and follow their instructions.
   

If these steps don't work, try reinstalling the driver: Open Device Manager, right-click (or tap and hold) the name of the device, and select Uninstall. Restart
your PC, and Windows will attempt to reinstall the driver.

Let me know how it goes.

 

windows hello stop work

Hi,

Microsoft is aware of this Windows Hello issue, kindly check if any updates are waiting for a pending restart, and if so, restart Windows.
Our engineers are working on to resolve this Windows Hello issue the soonest time possible. We strongly recommend you continue checking Windows Update for an update to the OS.

If the issue continues to be evident, you may roll back to the previous version of your OS using the steps below:

• Go to Settings.
• Choose Update & security.
• Finally, go to Recovery to roll back to the previous OS version.

If you need further assistance, feel free to post back.